Ellen Pettifor

• Handled incoming calls from customers regarding breakdowns, recorded parts arrivals and logged information onto the system.
• Upload e-maintenance jobs through portals into WashTec UK system.
• Dispatched calls to Field Service Technicians using Mobile X.
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Handled administrative tasks, freeing up time for senior staff members.
• Liaised with external parties to ensure seamless project execution.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Managed designated regions effectively
• Generated outstanding call updates for various Key Account customers
• Updated Key Account call reports as required
• Invoiced third party contractors when required for service/installation works
• Responded to customer chases for outstanding/updates on jobs - use of 'holding' emails
• Addressed customer complaints and resolved issues.
• Maintain "service" email inbox
• Raise quotations and chase when outstanding
• Ad hoc administration support requirements including remote solutions
• Costing of chargeable jobs onto portals
• Issuing of daily/weekly call reports to relevant customers
• Maintain relationships with customers and sub-contractors (proactive not reactive)
• Raise purchase orders as necessary (subcontractors etc)
• Utilise company-provided administration tools (e.g. personal computers, mobile communication devices, notepads, forms) to document activities accurately and promptly as directed by line manager.
• Demonstrate willingness to operate independently or collaborate within a team
• Demonstrate readiness to travel and remain overnight as required
• Participate in all training courses mandated by company
• Uphold compliance with data protection regulations and industry standards.
• Ensured compliance with Company HSE standards across all work activities.
• Reported any observed HSE breaches to senior management promptly.
• Attended regular meetings with line managers as instructed.

Executed responsibilities as fresh food code checker, reducing waste and ensuring product quality.
Delivered excellent customer service on shop floor while maintaining professional appearance.
Transitioned to checkout operator, adapting to various shift patterns and schedules.