Emma Crooks

• Oversaw daily operations ensuring consistency in quality and service delivery.
• Coordinated project tasks for successful and timely completion.
• Answered phone calls and responded to emails from clients.
• Coordinated project meetings, documenting key action items and decisions.
• Managed databases and information systems, maintaining accurate and accessible records.
• Addressed customer complaints and resolved issues.
• Managed and prioritised varied and busy workload to meet deadlines.
• Handled administrative tasks, freeing up time for senior staff members.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Created detailed schedules to streamline work processes.
• Trained and assigned tasks to team members.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.
• Scheduled meetings to discuss progress of projects and tasks.
• Managed multiple projects, ensuring organisation and efficiency.
• Improved workflow efficiency by developing process improvements.
• Facilitated cross-departmental meetings for improved collaboration efforts.
• Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
• Enhanced team productivity with efficient delegation of tasks.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Led and managed administrative staff to maintain smooth daily operations.
• Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
• Demonstrated resilience and composure under pressure for successful project outcomes.
• Adapted to unforeseen challenges with proactive, flexible approach.
• Monitored processes and proposed recommendations for improvements.
• Received and actioned feedback to improve personal performance.
• Assisted in creating and updating project documentation templates.
• Streamlined processes to improve and optimise office operations.

• Assisted in patient care, improved comfort and well-being.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
• Kept patient environments clean and neat following optimum hygiene standards.
• Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
• Prepared operating room for specific surgery requirements.
• Evaluated theatre equipment to determine cleanliness and readiness for use.
• Dealt with emergencies with calm and composure.
• Controlled risk of infection by assisting with maintaining sterile field.
• Prevented theatre disruptions by stocking supplies and equipment in line with surgical needs.

• Built positive rapport with patients and healthcare teams, supporting continuum of care.
• Liaised with families in assessing patient care needs.
• Documented patient medical history and data in company EMR system to retain accurate charts.
• Prioritised tasks effectively during high-stress situations to ensure optimal patient care delivery.
• Communicated with patients to obtain medical history and discuss current symptoms and conditions.
• Kept detailed, accurate patient notes for thorough medical records.
• Assessed patient conditions promptly for timely medical intervention.
• Liaised with multidisciplinary healthcare providers to foster continuum of care.
• Safeguarded patient privacy, handling sensitive medical data with discretion and adherence to established confidentiality requirements.
• Communicated professionally and diplomatically across all healthcare levels, building strong rapport with multi-disciplinary healthcare teams.
• Reported notifiable infectious diseases promptly to meet legal requirements.
• Gained consent to perform suggested treatments and interventions, following all patient advocacy measures to reduce risks.
• Maintained meticulous patient records, charting data in EMR software.
• Generated referrals for patients in need of specialised care and completed paperwork to facilitate seamless transfers.
• Worked collaboratively with multidisciplinary team members leading to improved patient care.
• Performed minor surgical procedures to alleviate symptoms of basic health issues.
• Collaborated with nursing to team to deliver top quality care in high-volume patient-centred practice.

• Assisted in patient care, improved comfort and well-being.
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
• Kept patient environments clean and neat following optimum hygiene standards.

Over the years I covered Cardiology, Childrens Ouutpatients and Paeds

• Trained new hires on company policies, improving team cohesion and understanding of job roles.
• Maintained a professional, welcoming environment for visitors through effective communication and coordination.
• Supported front desk operations in handling [Number]+ calls daily, addressing customer enquiries, questions and complaints.
• Drove continuous improvement by monitoring and developing receptionist performance, providing mentoring and delivering recognition and reward.
• Contributed to team efforts by providing back-up support as needed, fostering a collaborative work environment.
• Organised staff schedules for optimal coverage during peak hours.
• Delivered front of house duties with warm and professional manner.
• Maintained reception area stock of important forms and brochures.
• Developed rapport with regular clients to foster loyalty and repeat business.
• Prioritised tasks to maintain reliable service throughout peak times.
• Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.Kept reception area clean and neat to give visitors positive impression of the company.
• Coordinated incoming and outgoing packages and mail to facilitate distribution.
• Took and communicated messages to minimise interruptions to staff workflows.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Kept reception area clean and organised to uphold professional office reputation.
• Offered knowledgeable, friendly support to in-office guests.
• Acted as first point of contact for wide range of personnel.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Managed office calendar, set new appointments and assisted with arrangements.
• Provided clerical support to company employees, including copying, faxing and file management.
• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Represented company and promoted brand with exceptional service and presentation.
• Admitted guests into buildings to control site access.
• Issued visitor and contractor passes and recorded visits on security system.