Ramachandra Rao Tayya
Preston,Lancashire
Summary
A versatile professional with expertise in administrative tasks, IT systems, and data processing, complemented by strong organisational and time management skills. Demonstrates proficiency in customer service, fostering positive interactions and maintaining a professional company image. Experienced in hospitality operations, including wet and dry sales, catering, cash handling, and housekeeping to a high standard. Adept at building rapport with colleagues and customers through excellent interpersonal skills. Committed to reliability and punctuality while delivering results that align with organisational goals.
Overview
35
35
years of professional experience
Work history
Call Handler/Enquiries Agent
Hays Recruitment Agency
Preston
2021.01
- Over a period of around three years, I worked on several contracts for an agency for companies including NCO Europe, and HGS Ltd. My responsibilities included answering a variety of customer queries and relaying accurate information. An ability to form good working relationships and be empathetic to customers who may be in difficult circumstances is essential. Duties included:-
- Accurately updating personal data, & account information to customer case files.
- Issuing statements to customers based on their eligibility.
- Informing customers of updates or changes to their claim/account, ensuring customers understand the process behind the decisions made.
- Providing accurate information to customers regarding their accounts/requirements.
- Contracts included Covid Track & Trace, Covid Vaccine Booking, HM Passport Office.
Administrative Assistant
Newcastle Employee Services Centre (DWP)
2001.01
- In this role I provided administrative support for the Department of Work and Pensions. Duties included:-
- Assessing claim forms, ensuring compliance criteria and accuracy of details.
- Corresponding directly with claimants to verify information.
- Registering claimant data onto a bespoke system.
- Processing physical files and storing data with the in-house filing procedure.
- File management, accessing requested documents and data for advisors.
- General administration tasks such as mail, photocopying and reception duties.
Child Workforce Cleaner
Longridge High School
Preston
2025.01 - 2025.07
- In this role I operate as a cleaning operative at Preston Road, Longridge, Preston, PR3 3AR. Responsible for ensuring a high standard of care & presentation for a Secondary School.
- Maintaining a clean environment for children and staff to study and work in
- Cleaning hallways using a scrubber/dryer machine and detergents provided
- Cleaning classrooms to high spec, mopping floors, cleaning window sills
- Emptying bins, taking waste to outside waste skips
- Hoovering rooms
- Sanitising the school restrooms and making sure they are presentable for children
Pre-employment Training
Restart Scheme
2024.01 - 2025.01
- Attending regular careers guidance activities and participating in employability skills training.
Food Production Operative
James Hall
2024.11 - 2024.12
- Quality Control, assessing work to ensure a quality finish and consistent end product.
- Allergen Procedures, following latest food hygiene protocols.
- (fixed term contract)
Housekeeper
Bracken Cleaning Services Ltd
Preston
2023.10 - 2024.02
- In this role I operated as a housekeeper/cleaning operative at Ribby Village Hotel in Kirkham. Responsible for ensuring a high standard of care & presentation throughout the hotel grounds and guest accommodation.
- Cleaning the rooms & cottages, ensuring the bedrooms, bathrooms, and common areas are clean, hygienic, and presentable for guest use.
- Ensuring each guest room is provided with fresh linens and restocking room sundries.
- Cleaning communal areas, including restaurants & activities rooms, and reception areas.
- Self-auditing work ensuring quality control and high standards are maintained.
Cleaning Operative
Starvest Cleaning Services; Iss Facility Services
Preston
2008.01 - 2018.01
- Provided cleaning services to several office/commercial premises throughout the Preston area. Duties included
- Cleaning and polishing floors throughout the venue.
- Sanitising the public restrooms and ensuring they are presentable for guests.
- Cleaning and polishing surfaces and fixtures throughout the building.
- Using appropriate cleaning materials and following H&S policy.
Customer Advisor (telephony)
Express Gifts Ltd
Preston
1991.01 - 2001.01
- In this role I managed customer orders for a catalogue sales service. Duties included:-
- Welcoming customers and advising them of products and special offers.
- Accurately processing orders and capturing customer data.
- Processing order information for shipping.
Administrative Assistant
Inland Revenue
1992.01 - 1997.01
- Administrator for the inland revenue service handling claims and advising customers. Duties included:-
- Providing customer service support, explaining processes, and answering enquiries.
- Corresponding with claims teams and case workers to support customer claims.
- Data management, ensuring records are kept up to date and arranging collection of outdated records.
- Various administration and office tasks to support the requirements of the business.
Front of House Assistant
Traveller’s Fare Restaurant
Preston
1991.01 - 1992.01
- Assisting in the operation of a busy hospitality venue. Duties included:-
- Welcoming customers to the venue, advising them of menu options and ingredients.
- Accurately taking orders and communicating them to the kitchen staff.
- Serving food and drinks. Assisting the kitchen in food preparation.
- Restocking products for service, maintaining a clean and safe environment.
Education
GCSE - Maths, English, Science
Fulwood High School
PrestonA Levels - Chemistry, Biology
Newman College
PrestonSkills
- Confident with administrative tasks and use of IT Confident processing data and using bespoke systems and databases
- Good knowledge & experience in housekeeping and cleaning to a professional standard
- Customer Service, interacting with customers, presenting a positive company image to visitors
- Time Keeping, I believe in being punctual and reliable
- Good interpersonal skills, able to build rapport and working relationships with colleagues & customers
- Organised and confident with time management abilities
- Experienced in hospitality including wet and dry sales, aspects of catering, and cash handling
References
References available on request.
Period of unemployment/Convalescence
During this period, I was recovering from Osteopathic therapy following an injury.
Timeline
Child Workforce Cleaner
Longridge High School
2025.01 - 2025.07
Food Production Operative
James Hall
2024.11 - 2024.12
Pre-employment Training
Restart Scheme
2024.01 - 2025.01
Housekeeper
Bracken Cleaning Services Ltd
2023.10 - 2024.02
Call Handler/Enquiries Agent
Hays Recruitment Agency
2021.01
Cleaning Operative
Starvest Cleaning Services; Iss Facility Services
2008.01 - 2018.01
Administrative Assistant
Newcastle Employee Services Centre (DWP)
2001.01
Administrative Assistant
Inland Revenue
1992.01 - 1997.01
Customer Advisor (telephony)
Express Gifts Ltd
1991.01 - 2001.01
Front of House Assistant
Traveller’s Fare Restaurant
1991.01 - 1992.01
A Levels - Chemistry, Biology
Newman College
GCSE - Maths, English, Science
Fulwood High School