Subhan Bilal

• Biomedical Laboratory Techniques
• Proficient in a wide range of experimental techniques, including DNA extraction, PCR, gel electrophoresis, ELISA, aseptic technique, spectrophotometry, microscopy, and histological staining
• Skilled in sample preparation, reagent handling, troubleshooting protocols, and ensuring data validity through precise technique execution
• Experienced in laboratory safety protocols, COSHH regulations, and good laboratory practice (GLP)
• Data Analysis & Interpretation
• Competent in analysing complex qualitative and quantitative datasets using statistical methods and scientific software, including Microsoft Excel, SPSS, and GraphPad Prism, to identify trends, patterns, and statistically significant outcomes
• Experienced in data cleaning, organisation, and visualisation, producing clear tables, charts, and summaries to support evidence-based conclusions and decision-making
• Confident in interpreting biomedical and clinical research findings, critically evaluating methodologies, limitations, and relevance to real-world applications
• Demonstrated ability to conduct systematic literature reviews, extracting and synthesising findings from peer-reviewed journals into coherent, logically structured outputs
• Familiar with bioinformatics and molecular biology platforms, including NCBI BLAST, STRING database, Human Protein Atlas, and AlphaFold, for gene/protein characterisation, interaction analysis, and protein structure interpretation
• Able to translate complex scientific data into clear, accessible insights for both technical and non-technical audiences
• Communication
• Strong verbal communication skills developed across clinical, retail, and educational environments, including explaining medical information to patients, liaising with healthcare professionals, and resolving customer concerns calmly and professionally
• Confident in adapting communication style to suit diverse audiences, from clinicians and academics to patients, customers, and members of the public
• Excellent written communication skills, demonstrated through scientific report writing, a final-year dissertation, and structured documentation of experiments, observations, and outcomes
• Experienced in producing clear, accurate, and professional documentation, ensuring information is well-structured, logically presented, and compliant with expected standards
• Comfortable contributing to discussions, meetings, and handovers, ensuring information is communicated clearly, accurately, and responsibly
• Problem-Solving & Critical Thinking
• Strong problem-solving skills developed through experimental design, protocol optimisation, and data interpretation, requiring analytical thinking and attention to detail
• Able to identify variables, assess risks, and evaluate alternative approaches to improve outcomes and resolve issues efficiently
• Demonstrates sound critical thinking and reflective judgement, drawing on scientific evidence, prior experience, and situational awareness
• Capable of making informed decisions independently and collaboratively, balancing accuracy, time pressures, and practical constraints
• Experienced in responding effectively to high-pressure situations in clinical and customer-facing environments, quickly assessing needs and implementing practical solutions
• Team Collaboration
• Proven ability to work effectively within multidisciplinary teams, including pharmacists, nurses, retail managers, hospitality staff, and academic peers

• Understands the importance of collaborative decision-making, clear role allocation, and shared accountability to achieve collective goals
• Communicates openly and respectfully with colleagues, contributing ideas while remaining receptive to feedback and alternative perspectives
• Willing to take initiative to support team members, assist during busy periods, and maintain continuity of service
• Actively contributes to a positive, supportive working environment, recognising the value of teamwork, morale, and mutual respect in achieving high standards
• Administrative & Professional Skills
• Strong administrative experience gained within fast-paced healthcare and retail environments, handling documentation, stock systems, and operational processes accurately and efficiently
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, and Visio, used for data entry, reporting, documentation, presentations, and workflow organisation
• Exceptional attention to detail, demonstrated through accurate prescription assembly, stock management, and record-keeping in regulated environments
• Highly organised with the ability to prioritise tasks, manage competing deadlines, and maintain accuracy under pressure
• Confident and professional communicator with excellent written documentation skills, including patient records, administrative logs, and formal reports
• Positive, flexible, and proactive approach to work, with a strong ability to identify problems early and implement practical solutions
• Customer-focused mindset developed through retail, pharmacy, and hospitality roles, delivering high standards of service and professionalism at all times
• Successfully balanced rigorous academic workload with part-time employment and extracurricular responsibilities
• Prioritises tasks effectively to meet deadlines without compromising quality, whether in a research project, pharmacy setting, or customer service role
• Maintains detailed records of work, whether in laboratory notebooks, patient logs, or stock inventory systems

Pharmacy & Patient Care Skills

GP Liaison Expertise:
Acted as a key point of contact between pharmacy teams and GP practices, resolving prescription queries, medication discrepancies, and urgent clinical issues to ensure continuity of patient care and timely medicine supply

Professional Phone Etiquette:
Confidently handled telephone communications with patients, GP surgeries, hospital wards, and multidisciplinary teams, maintaining professionalism, clarity, and confidentiality at all times, including during high-pressure situations

Multitasking Mastery:
Demonstrated the ability to manage multiple responsibilities simultaneously—prescription processing, patient queries, stock control, and GP liaison—while maintaining accuracy and efficiency in fast-paced healthcare environments

Use of Pharmacy Software:
Proficient in using pharmacy management systems to process prescriptions, access patient medication records, manage stock, and support safe dispensing workflows in both community and hospital pharmacy settings

Digital Record Keeping:
Maintained accurate electronic patient and prescription records in compliance with GDPR, NHS governance standards, and pharmacy SOPs, ensuring clear documentation of interventions and outcomes

Awareness of Drug Interactions:
Developed a strong awareness of common drug interactions, contraindications, and high-risk medications, escalating concerns appropriately to pharmacists or prescribers to support safe clinical decision-making

Prescription Accuracy:
Assisted in ensuring prescription accuracy by checking patient details, medication names, dosages, strengths, and quantities, contributing to error reduction and improved patient safety

Patient Consultation:
Engaged directly with patients to provide clear explanations regarding prescription collection, medication use, and next steps, demonstrating empathy, professionalism, and a patient-centred approach