Marium Bi
Manchester
Summary
I possess the ability to work under pressure with enthusiasm. I have excellent communication and organisational skills combined with a strong I.T. proficiency. I have a substantial record in using my interpersonal skills, equally both personal and professional interactions. I am ambitious, assertive, analytical and a hardworking, friendly individual. I work with integrity either within a team or independently. I have a sharp eye for detail focused on accuracy. I am willing to take the initiative in difficult situations and adapt to changes quickly. I am passionately creative, bringing fresh new innovative ideas. I am searching for a career change to take on new challenges to help me grow. To progress further achieving new skills and experiences with additional responsibilities. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Leader and Administrator
SMILE FUNDRAISING LTD.
09.2023 - 05.2024
- Administrative set tasks and technical system training
- Built, managed and leaded new teams of sales professionals
- Directly engaged with the general public
- Organised and planned mapped fields
- Raising awareness on the charity work
- Inspiring general public to monthly sign ups securing ongoing donations
- Delivered office training alongside with manager to recruitment staff and initial training of team members to be well versed towards goals and objectives
- Adhered to the law of averages
- Developed core sales, fundraising skills and drive KPI's by training, coaching, managing and motivating staff to exceed their financial KPI's
- Optimistic, knowledgeable, determined and engaged
- Proven track record in Field Sales
- (Raised almost half a million pounds for charity)
Customer Service Adviser
TECH MAHINDRA
02.2022 - 09.2022
- Providing a quick, effortless, and exceptional customer service experience to clients/customers via a variety of platforms such as: telephony, live chat, emails, case management or back office
- The types of queries dealt with had ranged from order processing, general account queries and amendments, billing queries and technical support, depending on the requirements
- Excellent technical aptitude to use various systems and learn new systems, products/services and retain information whilst multi-tasking, engaging with customers on numerous platforms
- Responsible for leading/mentoring and managing a small team
- Excellent written and verbal communication skills
- Strong attention to reflective analytical detail to secured personal data and information
- I have developed exceptional qualitative problem solving skills
- Manage time wisely to meet call handle time and work towards goals/targets to complete set tasks
- Very well organised
- Achieved Kudos points, bonus and vouchers
- Received probation certificate.
Customer Service Adviser
TICKETMASTER UK
08.2021 - 08.2021
- Taking live chat enquires from customers, dealing and delivering exceptional levels of customer service
- Handling more complex administration tasks and technical queries from customers using computer software, CRM and ticket system knowledge
- Listen to customers and clearly define and resolve their needs and concerns
- Accurately log all details on various in-house systems.
Customer Response Adviser
NCP
08.2019 - 03.2020
- Inbound and outbound customer focused telephone calls and email services to all car park users and third parties
- Responding to each contact on an individual basis and provide empathy
- Resolving conflicts successfully by building an effective relationship with customers
- Competently using Microsoft Word, Excel and Outlook and other software’s like CRM
- Filing reports/admin duties
- Liaising with colleagues in other operational areas to resolve any problems
- Adhere to all of the NCP policies and procedures.
Education
BA (Hons) Major English Language/Linguistics and Minor Independent Studies (Additional Module Extension) -
University Of Central Lancashire
01.2014
BA (Hons) Degree: English Language and Linguistics and Popular Culture and Communication -
University Of Central Lancashire
01.2012
A Level: English Language; Media Studies AS Level: Sociology -
Bury College Sixth Form
01.2009
8 GCSE’s A - C (including English and Mathematics) -
Prestwich Arts College (Secondary School)
01.2007
Skills
- Communication Skills - Excellent verbal and non-verbal communication skills I am multilingual (English is my native language, fluent in speaking Punjabi and Urdu) I am an active listener paying close attention to what is spoken, asking and clarifying questions and ensuring correct understanding I have the ability to respond to people with clarity and confidence whether this is done via telephone or through face to face interaction I am professional, empathetic, patient and polite with clients/customers and colleagues in all kinds of situations at all times I demonstrate excellent customer service and relationship building skills and maximise business sales opportunities Providing a warm and friendly service in a timely and professional manner
- Administration Skills - I have the ability to respond both verbally and in writing to a full range of queries from a variety of sources I have exceptional levels of attention to detail in my work I am fully aware of data protection regulations and always comply with all processes in place to safeguard customer’s data I am able to monitor and prioritise workflow to achieve personal and team deadlines/targets
- Team Working and Leadership Skills - I have trained, built, managed and leaded groups of teams providing guidance, mentoring and instructions towards progression, performance and results Responsible for delegating work, overseeing progress towards goals and coaching team members as needed with office based meetings and activities Completed tasks efficiently with strong analytical and decision making skills successfully
- IT Skills - Comfortable using digital equipment IT literate Excellent typist with proficiency in creating letters, presentations and updating databases or spreadsheets to a high standard Competence in using different software applications for example CRM, Salesforce, Support Point, Keyfax, SAP, Swift, Xhibit, Matrix, DCS, Microsoft Office and much more Ability to store data information accurately and securely I am confident with internal email systems and bespoke database systems to retrieve and record customer data within business regulatory guidelines and group policy regulations confidently
- Problem Solving Skills - I am an original thinker and go beyond traditional approaches I adapt to new/difficult situations and devise ways to overcome obstacles I use logic and critical thinking to analyse a situation I am persistent and I do not give up easily My focus is on getting to the desired outcome - solving the problem
- Time Management Skills - I am very punctual Academically my education has taught me to be able to plan, focus, and prioritise work making decisions and setting goals to complete deadlines successfully Working within high pressured business environments has shown my ability to excel at reaching targets with deadlines
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Team motivation
Accomplishments
- 2024: Fundraised almost half a million pounds for Charity.
- 2022: Cancer Research Charity 10k Marathon.
- 2019: Awarded two Sky Diving Certificates.
Personal Information
Driving License: Full
Hobbies and Interests
As an active sociable individual, I enjoy swimming staying fit and going to the gym, it improves my self-confidence. I love outdoor activities. I contribute to charity Marathons; the last run was for Cancer Research. Next year will be for mental health charity Mind. I participate in a variety of social outdoor/indoor activities whether it’s hiking at the peak districts, bowling or volunteering as part of a community gardening at my local allotments. I thrive keeping myself busy planning and organising ahead.
Timeline
Team Leader and Administrator
SMILE FUNDRAISING LTD.
09.2023 - 05.2024
Customer Service Adviser
TECH MAHINDRA
02.2022 - 09.2022
Customer Service Adviser
TICKETMASTER UK
08.2021 - 08.2021
Customer Response Adviser
NCP
08.2019 - 03.2020
BA (Hons) Major English Language/Linguistics and Minor Independent Studies (Additional Module Extension) -
University Of Central Lancashire
BA (Hons) Degree: English Language and Linguistics and Popular Culture and Communication -
University Of Central Lancashire
A Level: English Language; Media Studies AS Level: Sociology -
Bury College Sixth Form
8 GCSE’s A - C (including English and Mathematics) -
Prestwich Arts College (Secondary School)