Alisha Mahboob

• Liaised with suppliers on vehicle arrival, checking delivery status, insurance, and all related documentation.
• Recorded arrival dates, followed up outstanding issues, and raised supplier complaints where required.
• Coordinated with General Manager, Yard Manager, Workshop, and Bodyshop to arrange appraisals, PDIs, and repairs.
• Logged all workshop and bodyshop activity dates and uploaded documents to CRM systems.
• Prepared customer files and product sheets and worked closely with Sales Team prior to customer visits.
• Handled aftersales customer complaints, compliance documentation, and correspondence via letters and emails.
• Supported legal actions by preparing records, emails, and documentation for management review.
• Processed job cards and liaised with customers and sales executives for vehicle collection and delivery.

Japanese Import Vehicles

• Managed Japanese imports from start to finish including TAS applications, IVA bookings, MOTs, and DVLA first registration.
• Updated CRM systems with registration numbers and maintained accurate vehicle records.
• Scanned, uploaded, and securely stored V5 documents and all essential vehicle paperwork.

Sales & Administration Support

• Assisted sales executives with invoicing, vehicle taxing, warranty registration, and cherished plate transfers.
• Maintained accurate vehicle stock records and reconciled documentation.
• Registered vehicles using RAV (AFRL) systems and ensured GDPR-compliant data handling.

Key Responsibilities

• Provide administrative support to the Aftersales department, ensuring all records and documentation are accurate and up to date.
• Assist with the administration of warranty submissions, including claims, credits, rejections, and goodwill gestures, following approved processes.
• Check and verify all warranty-related paperwork and correspondence for accuracy and completeness before submission.
• Maintain and update computerised systems, ensuring warranty and aftersales records are correctly logged and reconciled.
• Support the Aftersales Manager by assisting with claims validation, record checks, and audit preparation.
• Work closely with frontline service and workshop teams, providing administrative guidance on warranty procedures and documentation requirements.
• Ensure all aftersales records are organised, reconciled, and audit ready at all times.
• Assist in monitoring processes and support continuous improvement of administrative systems and workflows.
• Provide regular feedback to service teams to support accuracy and compliance.

• Provided comprehensive administrative support to sales and operational teams to ensure smooth daily office operations.
• Managed sales order documentation, quotations, customer records, and internal paperwork with a high level of accuracy.
• Maintained and updated spreadsheets and internal systems to track customer information, order progress, and delivery schedules.
• Liaised with customers and suppliers to confirm order details, resolve queries, and coordinate deliveries.
• Ensured all documentation was accurately processed, filed, and easily accessible for internal teams.
• Supported general office administration, including filing, data entry, and document control.
• Assisted in maintaining organised records and improving administrative workflows.