RAJANPREET KAUR
WEST DRAYTON,UNITED KINGDOM
Summary
Dedicated professional with expertise in mail and package handling, time-management, and customer service excellence. Proficient in hospitality standards knowledge, billing procedures, and multitasking. Demonstrates strong data entry expertise and decision-making skills. Committed to delivering high-quality service and efficiency in all tasks.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Concierge
Best Western
Jalandhar, India
10.2021 - 04.2023
- Issued guest room keys with advice on location and access.
- Maintained professional demeanour whilst dealing with difficult situations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Updated finance and payroll records with strong accounting knowledge.
- Posted new charges to customers' rooms and compiled itemised statements.
- Worked closely with hotel staff to ensure consistent communication flow.
- Communicated regularly with housekeeping staff to maintain room standards.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Managed reservation system accurately, reducing booking conflicts.
Receptionist
Best Western
Jalandhar, India
06.2020 - 10.2021
- Represented company and promoted brand with exceptional service and presentation.
- Offered knowledgeable, friendly support to in-office guests.
- Took and communicated messages to minimise interruptions to staff workflows.
- Maintained an organised reception area for a professional business environment.
- Assisted with set up of ID card and access permissions following site security practices.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Managed calendars, strategically scheduling appointments to maximise availability.
HR assistant
Royal Enfield
Kapurthala, India
12.2019 - 02.2020
- Facilitated conflict resolution between employees, fostering a harmonious work environment.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Maintained clear, accurate salary records for improved department budgeting.
- Calculated and recorded monthly staff salaries and contractor payments.
Computer data entry operator
Royal Enfield
Jalandhar, India
04.2018 - 11.2019
- Took ownership for customer correspondence to deliver exceptional customer service levels.
- Collaborated with IT team to address technical problems promptly.
- Followed consistent quality processes to maintain data integrity.
- Photocopied, scanned and printed relevant data for manager.
- Updated office databases and records with accurate, current information.
- Registered new customer account details in system.
Education
Bachelor of Information Technology - Computer
Lyallpur Khalsa College
Jalandhar, India 07.2015 - 06.2018
Master of Business Management - Business
BPP University
Portsoken Street, United Kingdom 07.2023 - 06.2024
Skills
- Mail and package handling
- Time-management
- Customer service excellence
- Hospitality standards knowledge
- Billing procedures
- Multitasking
- Data entry expertise
- Decision making
Languages
English
Intermediate
Hindi
Upper intermediate
Punjabi
Fluent
Additional Information
Date of Birth :- 01 May 1997
Mother Name :- Palwinder Kaur
Father Name :- Ranjit Singh
Marital Status :- Married
Nationality :- Indian
Partner Name :- Amritpal Singh
Timeline
Master of Business Management - Business
BPP University
07.2023 - 06.2024
Concierge
Best Western
10.2021 - 04.2023
Receptionist
Best Western
06.2020 - 10.2021
HR assistant
Royal Enfield
12.2019 - 02.2020
Computer data entry operator
Royal Enfield
04.2018 - 11.2019
Bachelor of Information Technology - Computer
Lyallpur Khalsa College
07.2015 - 06.2018
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