Saad Azeem
London,Essex
Summary
Offering strong interpersonal and communication skills, with background in customer service and hospitality. Knowledgeable about managing guest requests, problem-solving, and maintaining welcoming environment. Ready to use and develop organisational, multitasking, and customer support skills in Concierge role.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Concierge
ProSentry Ltd.
London, Harrow
02.2025 - Current
- Ensured high levels of tenant satisfaction through personalised service delivery.
- Served as liaison between tenants and building management for efficient operations.
- Implemented visitor access protocols, ensuring compliance with safety measures.
- Assisted in organising community events to strengthen resident relationships.
- Monitored maintenance requests systematically for timely follow-up and resolution.
- Resolved tenant issues quickly by coordinating repairs and mediating concerns.
- Completed administrative tasks to support property management activities effectively.
- Managed daily logistics for over 350 parcels during peak times.
Business analyst
HQ Analytics
Lahore, Pakistan
10.2018 - 06.2023
- Enhanced company performance through meticulous data analysis.
- Streamlined business operations by analysing and implementing process improvements.
- Participated in regular audits guaranteeing compliance with industry regulations.
- Developed robust financial models for forecast planning, contributing to sound business decisions.
- Performed quality assurance tests to ensure product reliability and efficiency before deployment.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Conducted market research for the development of strategic business plans.
Education
Master of Science - Business Analytics
The University of Law Business School
City of London 10.2023 - 10.2024
Master of Science - Actuarial Sciences
University of the Punjab Quaid e Azam Campus
Lahore 09.2016 - 10.2018
Bachelor of Commerce - Accounting and Commerce
University of the Punjab
Lahore 06.2014 - 04.2016
Skills
- Security procedures adherence
- Communication proficiency
- Mail and package handling
- Time management expertise
- Familiarity with safety procedures
- Patience and positivity
- Informed decision making
- Fluent in multiple languages
- Basic first aid certification
- Relationship building aptitude
- Professional appearance
- Calm under pressure
- Telephone etiquette
- Service-Oriented mindset
- Health and Safety Compliance
- Customer Service
Certification
SIA Door Supervision
Health and Safety
Fire Safety Knowledge
Languages
English
Fluent
Urdu
Native
Punjabi
Fluent
Timeline
Concierge
ProSentry Ltd.
02.2025 - Current
Master of Science - Business Analytics
The University of Law Business School
10.2023 - 10.2024
Business analyst
HQ Analytics
10.2018 - 06.2023
Master of Science - Actuarial Sciences
University of the Punjab Quaid e Azam Campus
09.2016 - 10.2018
Bachelor of Commerce - Accounting and Commerce
University of the Punjab
06.2014 - 04.2016
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