Sunil Kumar
London,United Kingdom
Summary
Charismatic professional with keen eye for customer service, seeking to excel in Concierge role. Possesses strong communication skills and problem-solving abilities, honed through experience in hospitality and customer-focused environments. Dedicated to creating memorable experiences and enhancing guest satisfaction.
Overview
2
2
years of professional experience
Work history
Concierge
Hilton Hotels
London
2024.01 - Current
- Managed front desk operations effectively during peak hours.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Collaborated efficiently with team members for streamlined operations.
- Managed reservation system accurately, reducing booking conflicts.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Enhanced guest satisfaction by providing excellent customer service.
- Maintained professional demeanour whilst dealing with difficult situations.
- Worked closely with hotel staff to ensure consistent communication flow.
Education
BSc - Data Science and AI
University of east London
London 2023.09 -
Skills
- Mail and package handling
- Financial transaction handling
- Conflict mediation
- Multitasking proficiency
- Familiarity with safety procedures
- Knowledge of local area
- Personable approach
- Executing special requests efficiently
- Experience with reservation systems
- Comprehension of international etiquette
- Hotel services knowledge
- Service-Oriented mindset
- Informed decision making
Timeline
Concierge
Hilton Hotels
2024.01 - Current
BSc - Data Science and AI
University of east London
2023.09 -