Rachael Graham

In my previous role, I supported the overall service, In the use of their case management system and, devising and delivering appropriate training, to facilitate this I ensured users are competent and confident, while using the system. I was responsible for creating and delivering, induction training, for new staff members, while devising bespoke training plans, for any new modules being added, to the system.

As a Social Work Assistant in Out of hours I responded to calls from members of the public, Police, third sector and fellow social work colleagues regarding all social work matters. I recorded information on the social work business system as well as completing referrals which are sent to the Single Access Point and/or other departments.

On each shift I gathered information, assessed, and analysed risk and made recommendations as to whether a referral to social work day services should be completed.

Answering calls from members of the public who may need assistance if they have fallen or anything else that they might need help with. Contacting relevant parties who will be able to help the service user including family members, ambulance service or social work department

Dealing with enquiries through different forms of communication (Facebook, email, walk in), Data entry of new member details and prospective clients, Membership management (Payments, updating details etc), Responding to any injury that may occur within the building, General customer service and upkeep of the standards set in the workplace. The skills I developed include Customer Service skills, Adaptable to the individual clients aims and goals, Flexibility, Reliability, Enhanced knowledge in Microsoft Office Programmes, Administrative and Secretarial Skills.