Brian Mutwa

• Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
• Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
• Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
• Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.

• Crowd Control
• Maintained composure and professionalism while screening visitors during high-volume periods.
• Applied crowd control techniques, ensuring maximal safety of event attendees.
• Demonstrated crowd control, site patrolling and access management at large-scale community events
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• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Patrolled facilities to prevent crime and unruly behaviour.
• Delivered emergency procedures and liaised with police, firefighters and medical staff.
• De-escalated threatening behaviour with firm and commanding presence.
• Updated team and coordinated responsibilities using two-way radio system.

• Patrolled premises to ensure safety of employees and visitors.
• Coordinated security for events and implemented emergency procedures when required.
• Maintained safety by quickly responding to alarms and investigating disturbances.
• Monitored and maintained control of large crowds during events.

• Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
• Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
• Walked property during busy periods to observe activities and protect assets.

• Walked property during busy periods to observe activities and protect assets.
• Checked doors, windows and gates for signs of unauthorised entry.
• Stayed current on applicable policies and legal standards applicable to security.
• Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.

• Dealt with challenging situations safely and professionally, demonstrating best practices to colleagues.
• Greeted guests in a warm and friendly manner as they entered and exited the building.
• Dealt with potential conflict situations in controlled and professional manner to maintain peace and order.
• Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
• Reported security incidents, accidents and medical emergencies to law enforcement.

• Checked passes and credentials of person seeking to enter property and issued passes for guests.
• Monitored and authorised entry and departure of employees to guard against theft and maintain security of premises.
• Operated video surveillance software and equipment to monitor premises for trespassers and suspicious activity.

• Dealt with potential conflict situations in controlled and professional manner to maintain peace and order.
• Stayed observant and vigilant throughout service, promptly reporting suspicious behaviour or criminal activity to head supervisor.
• Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
• Patrolled and monitored the premises , maintaining a friendly, reassuring, professional security presence and visible security contact for guests

• Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
• Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

• Monitored suspicious behaviour, escalating to management and external authorities as needed.
• Arranged safety barriers to provide clear, distanced queueing systems in line with venue policy.
• Pitch side security
• Conducting Physical and Bag searches

• Oven cleaning
• Floor cleaning
• Stainless steel polishing
• Deep cleaning
• Small van driving

• Transported pallets and heavy stock using forklift equipment.
• Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
• Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
• Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards.

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Anticipated and addressed guests' service needs.
• Performed additional tasks to keep dining room running smoothly.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Seated guests promptly and managed table wait times.
• Reset tables with spotless service ware.

• Anticipated and addressed guests' service needs.
• Performed additional tasks to keep dining room running smoothly.
• Removed, washed and polished empty glasses, took plates to kitchen and discarded rubbish.
• Prepared a wide range of bar snacks for customers as needed, including crisps, chips and nut mixes.
• Refilled, cleaned and replaced ice bins when required.
• Replenished bar glasses, garnishes and condiments.
• Kept bar clean, presentable and hygienic by conducting thorough deep cleaning throughout service.

• Complete SolutionOne Complete Solution — Cleaning Operative
• Proactively went the extra mile to support bartenders and waiters during their shifts.
• Efficiently conducted glass and cutlery polishing when pot washers delivered items, quality inspecting to ensure a high-quality finish.
• Regularly restocked the bar with garnishes, straws and napkins.
• Assisted bartenders with opening and closing duties, such as stocktaking, garnish prep and cash counting.
• Took food and drinks to bar and table customers.
• Removed, washed and polished empty glasses, took plates to kitchen and discarded rubbish.
• Maintained excellent team relationships by helping employees with tasks within timeframes and to high-quality standards.
• Replenished bar glasses, garnishes and condiments.

• Labelled and packed 1000+ items daily while ensuring maximum accuracy.
• Exceeded targets by quickly and accurately preparing orders.
• Using scanners printing labels.

• Multi-drop deliveries
• Taking payments
• Offered flexible working patterns to meet round-the-clock delivery demands.
• Delivered excellent customer service when interacting with clients.

• Litter picking
• Litter driving
• Gardening
• Road sweeping

• Used picking equipment and machinery safely, enhancing safety compliance and limiting risk.
• Processed orders efficiently to accomplish challenging daily objectives.
• Order-picked goods quickly and accurately, continually delivering against production targets.
• Loaded and unloaded lorries efficiently using low-level order pickers and powered pallet trucks.
• Worked with drive and determination to achieve picking and packing requirements.
• Completed targeted picking orders with meticulous attention to detail, ensuring faultless results.

• Conducted full degreasing and cleaning of all cooking and food storage appliances.
• Safely and responsibly used hazardous cleaning substances and ensured proper storage per COSHH standards.
• Provided trusted, reliable cleaning services, working efficiently and discreetly for optimised discretion.
• Built and nurtured positive relationships with customers, maintaining cleaning service loyalty.
• Performed full house cleaning before and after house moves, ensuring immaculate cleanliness for new homeowners.
• Polished all fixtures, handles and glassware for clients using extreme attention to detail.

• Carried out all cleaning work within hygiene regulations and completing to excellent standards.
• Kept school grounds clean by storing school equipment after use, sweeping leaves, gardening and other tasks as required.
• Mixed chemicals to develop cleaning solutions for various jobs, including stain removal and upholstery cleaning.
• Conducted regular stock counts of cleaning products, tools and chemicals, swiftly ordering low-stock supplies.
• Carried out all clearing requests required by teachers, including spillages, stains and other mess.

• Carefully planned travel routes to ensure packages were delivered to recipients in a timely manner.
• Used safe driving practices and followed highway codes when operating bicycles on public roads.
• Acted as a delivery driver for Just Eats, managing tasks including loading orders into bikes, planning routes and delivering goods within agreed timeframes.

• Offered flexible working patterns to meet round-the-clock delivery demands.
• Used outstanding local knowledge to navigate quickly and safely between delivery points.
• Observed customer delivery instructions, prioritising safe, secure deliveries.
• Communicated clearly and professionally with customers to deliver first-class service.
• Greeted customers warmly and professionally to maintain positive company reputation.
• Drove to assigned locations within delivery schedules.

• Arriving Before school ends to set up engaging activities for the young people
• Preparing Snacks which involved cutting up fruits and vegetables
• Researching and printing out puzzles and other KS1 and KS2 mind challenging activities
• Became a mentor/positive role model
• Organising and Engaging in sports activities

• Sold admission tickets to patrons at events with outstanding customer service.
• Verified IDs for age-restricted activities in line with company policy.
• Evacuated indoor spaces in orderly fashion for crowd control.
• Distributed event information and marketing materials by hand.

Voluntary work with Newham Virtual School. I got the opportunity to fly out to India, Rurka kalan, to educate and coach KS1 and KS2 students. During the day I was in a classroom teaching basic maths and English. In the evening I was running football sessions teaching younger boys and girls new skills and tricks that they can develop within the sport.

From this experience I gained:

• Cultural understanding
• Different of ways of engaging and educating children
• Organising exciting activities
• Confidence

• Responsible for serving and advising customers
• Helping customers find the goods they need
• Giving information on products and prices