Summary
Overview
Work history
Education
Skills
Websites
Languages
Timeline
Generic

Prasema Femi Grace

Egham,Surrey

Summary

Customer-focused University looking looking for Part-Time with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.

Overview

5
5
years of post-secondary education

Work history

Customer assistant

Ascot Race course
Ascot, Windsor and Maidenhead
2025.02 - 2025.03
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Increased sales through suggestive selling techniques.
  • Stocked shelves regularly for easy access to products by customers.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.

Customer service representative

Tikka Nation
Egham, Surrey
2024.10 - 2025.01
  • Assisted in food preparation tasks ensuring optimal freshness and taste of dishes served.
  • Handled cash transactions accurately for seamless check-out procedures.
  • Cleaned up after guests promptly allowing quick turnover during busy hours.
  • Assisted in training new staff members contributing to a well-prepared server team.
  • Kept track of inventory and restocked supplies as needed, ensuring continuous availability of items requested by diners.

Education

Bachelor of Science - B Tech Information Technology

Sathyabama Institute of Science and Technology
India
2020.05 - 2024.06

Master of Science - Business Analytics

Royal Holloway University of London
Egham
2024.09 - 2025.09

Skills

  • Product knowledgeability
  • Credit card transactions
  • Bagging items
  • Discount calculation
  • Returns and exchange handling
  • Item scanning
  • Price scanning
  • Cash handling
  • Customer Service
  • Customer relations
  • Interpersonal communication
  • Strategic planning
  • Microsoft Office Suite
  • Database management
  • Data analysis

Languages

English
Fluent
Hindi
Intermediate
Tamil
Native
Malayalam
Fluent

Timeline

Customer assistant

Ascot Race course
2025.02 - 2025.03

Customer service representative

Tikka Nation
2024.10 - 2025.01

Master of Science - Business Analytics

Royal Holloway University of London
2024.09 - 2025.09

Bachelor of Science - B Tech Information Technology

Sathyabama Institute of Science and Technology
2020.05 - 2024.06
Prasema Femi Grace