Prasema Femi Grace
Egham,Surrey
Summary
Customer-focused University looking looking for Part-Time with background in retail and customer service. Committed to enhancing customer satisfaction by providing exceptional, personalised support. Utilises strong communication and problem-solving skills to resolve issues and foster loyalty.
Overview
5
5
years of post-secondary education
Work History
Customer assistant
Ascot Race course
Ascot, Windsor and Maidenhead
02.2025 - 03.2025
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Increased sales through suggestive selling techniques.
- Stocked shelves regularly for easy access to products by customers.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
Customer service representative
Tikka Nation
Egham, Surrey
10.2024 - 01.2025
- Assisted in food preparation tasks ensuring optimal freshness and taste of dishes served.
- Handled cash transactions accurately for seamless check-out procedures.
- Cleaned up after guests promptly allowing quick turnover during busy hours.
- Assisted in training new staff members contributing to a well-prepared server team.
- Kept track of inventory and restocked supplies as needed, ensuring continuous availability of items requested by diners.
Education
Bachelor of Science - B Tech Information Technology
Sathyabama Institute of Science and Technology
India 05.2020 - 06.2024
Master of Science - Business Analytics
Royal Holloway University of London
Egham 09.2024 - 09.2025
Skills
- Product knowledgeability
- Credit card transactions
- Bagging items
- Discount calculation
- Returns and exchange handling
- Item scanning
- Price scanning
- Cash handling
- Customer Service
- Customer relations
- Interpersonal communication
- Strategic planning
- Microsoft Office Suite
- Database management
- Data analysis
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Languages
English
Fluent
Hindi
Intermediate
Tamil
Native
Malayalam
Fluent
Timeline
Customer assistant
Ascot Race course
02.2025 - 03.2025
Customer service representative
Tikka Nation
10.2024 - 01.2025
Master of Science - Business Analytics
Royal Holloway University of London
09.2024 - 09.2025
Bachelor of Science - B Tech Information Technology
Sathyabama Institute of Science and Technology
05.2020 - 06.2024
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