MONI RANI DAS
Birmingham,Birmingham
Summary
Energetic and loyal employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Customer Care Assistant
Coffee Express
Sylhet, Sylhet
2022.09 - 2023.11
- Improved customer satisfaction by efficiently resolving queries and complaints.
- Developed strong relationships with customers for increased loyalty.
- Ensured accurate food order, preparing them and processing for timely delivery.
- looking after customers' specific needs
- keeping high standards of cleanliness in the dining area.
- Follow all workplace safety, security and food hygiene procedures.
- Treat all customers and colleagues with courtesy and respect working as a supportive team member.
Education
NVQ Level 1 - IT Support Technician
Bangladesh Technical Education Board
Bangladesh 2023.05 - 2023.05
Bachelor of Arts - Social Work
Shahjalal University of Science & Technology
Sylhet, Bangladesh 2002.01 - 2006.06
Skills
- Billing systems usage
- Product knowledgeability
- Record keeping procedures
- Client-Focused approach
- Payment Processing
- Order processing
- Identifying customer needs
- Commitment to excellence
Affiliations
- Visiting historical places, Gardening, Watching movies
References
References available upon request.
Timeline
NVQ Level 1 - IT Support Technician
Bangladesh Technical Education Board
2023.05 - 2023.05
Customer Care Assistant
Coffee Express
2022.09 - 2023.11
Bachelor of Arts - Social Work
Shahjalal University of Science & Technology
2002.01 - 2006.06