MONI RANI DAS
Birmingham,Birmingham
Summary
Energetic and loyal employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Care Assistant
Coffee Express
Sylhet, Sylhet
09.2022 - 11.2023
- Improved customer satisfaction by efficiently resolving queries and complaints.
- Developed strong relationships with customers for increased loyalty.
- Ensured accurate food order, preparing them and processing for timely delivery.
- looking after customers' specific needs
- keeping high standards of cleanliness in the dining area.
- Follow all workplace safety, security and food hygiene procedures.
- Treat all customers and colleagues with courtesy and respect working as a supportive team member.
Education
NVQ Level 1 - IT Support Technician
Bangladesh Technical Education Board
Bangladesh 05.2023 - 05.2023
Bachelor of Arts - Social Work
Shahjalal University of Science & Technology
Sylhet, Bangladesh 01.2002 - 06.2006
Skills
- Billing systems usage
- Product knowledgeability
- Record keeping procedures
- Client-Focused approach
- Payment Processing
- Order processing
- Identifying customer needs
- Commitment to excellence
Affiliations
- Visiting historical places, Gardening, Watching movies
References
References available upon request.
Timeline
NVQ Level 1 - IT Support Technician
Bangladesh Technical Education Board
05.2023 - 05.2023
Customer Care Assistant
Coffee Express
09.2022 - 11.2023
Bachelor of Arts - Social Work
Shahjalal University of Science & Technology
01.2002 - 06.2006
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