Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mazhar Rasheed

High Wycombe,Buckinghamshire

Summary

Experienced professional with focus on customer care and support. Capable of resolving customer issues promptly and enhancing satisfaction through excellent communication and problem-solving skills. Proficient in managing queries and fostering positive client relationships.

Overview

6
6
years of professional experience

Work history

Customer assistant

McDonald
High Wycombe, Buckinghamshire
2024.12 - Current

Customer care assistant

McDonald
High Wycombe, Buckinghamshire
2024.12 - Current

Being a customer care assistant i’m the person who offers customers a warm welcome and anticipates what they need. Whether that's clearing trays and explaining the menu or getting to know our regular customers. Working mostly from the dining area, you'll also monitor quality and cleanliness. We'll train you to deliver your best and ensure that everything runs smoothly.

Medical Sales Officer

Sami pharmaceutical pvt Ltd.
Muzaffarabad, Azad Kashmir
2020.01 - 2024.09

As a medical sales officer, my duties was:

  • act as a key link between medical and pharmaceutical companies and healthcare professionals
  • arrange appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling
  • make presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector, persuading them that your products or services are better than those of your competitors
  • organise conferences for doctors and other medical staff
  • build and maintain positive working relationships with medical staff and support administrative staff
  • manage budgets for catering, outside speakers, conferences and hospitality

Education

Master of Business Administration - International Marketing

Glasgow Caledonian University London
London
02.2025

Skills

  • Product knowledgeability
  • Returns and refunds management
  • Client education methods
  • Retail systems familiarity
  • Inventory management system familiarity
  • Customer Service
  • Customer relations
  • Complaint resolution
  • Product upselling
  • Email management
  • B2C sales
  • Empathy and understanding
  • Positive language use

Languages

English
Upper intermediate
B2

Timeline

Customer assistant

McDonald
2024.12 - Current

Customer care assistant

McDonald
2024.12 - Current

Medical Sales Officer

Sami pharmaceutical pvt Ltd.
2020.01 - 2024.09

Master of Business Administration - International Marketing

Glasgow Caledonian University London
Mazhar Rasheed