Milena Marcinkowska

Customer Interaction

• Welcomed customers with a professional approach during each interaction.
• Assisted parents and families with pushchairs and handing out activities for children.
• Interacted with every customer with will to help for example taking trays for them to make the experience easy and enjoyable.
• Observed my customers, their body language and facial expression to show awareness of my surroundings.
• Knowing customer groups and their needs
• Handled customer complaints and resolved issues effectively.
• Met customer needs consistently.
• Getting to know my customers to create a friendly and respectful environment.
• Stayed Calm during difficult situations and busy periods.

Maintenance

• cleaning and sanitising chairs, tables, trays and emptying bins.
• knowledge in recognition of risks and hazards within workplace and how to deal with them
• maintaining the hygiene of toilet facilities and all of the customer areas.