Hi, I’m
POOJA SONI
Liverpool,United Kingdom
Summary
Driven Retail Manager with more than 9 years of experience. Talented at leading daily activities and enhancing store atmospheres. Excellent record of increasing businesses. Independent, mature, stable, dynamic, energetic with strong sense of dedication, meticulous, organized and result oriented detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
years of professional experience
Work History
HIDESIGN INDIA PVT. LTD
Retail Manager
2022.04 - 2022.12 (8 months)
Job overview
- Handling management and operations of 9 premium stores and guiding workforce of 30 employees
- Planning and initiating changes in order to improve store performance on all set KPIs- L2L Sales/ASP etc.
- Planning stock distribution to all stores depending on situation and market feedback of stores.
- Managing company Visual Merchandising as per Company guidelines
- Recruiting and hiring of new staff.
- Handling corporate sale and Ensure customer satisfaction by delivering timely and quality services
- Managing Omni channels sales and delivery TAT and returns processes of all stores.
- Improved staff satisfaction and performance by introducing rewards schemes.
Biba Apparels LTD.
Cluster Manager
2021.03 - 2022.03 (1 year)
Job overview
- Ensure 100% knowledge and adherence to SOP in all take action
- Responsible for driving sales to achieve targets, recruit and build co-operative workforce team in each store and manage daily operations across multiple stores.
- To contribute to and deliver operational standards (KPIs) for retail estate
- To analyze sales data to manage performance
- Managed team of 35 staff, driving performance with motivational strategies to exceed sales targets.
Biba Apparels Ltd., Delhi International Airport
Retail Store Manager
2019.01 - 2021.03 (2 years & 2 months)
Job overview
- Customer service and delivering exceptional shopping experience alongside developing internal talent and to create, recommend, and implement ideas to help store reach all KPI's
- Review and effectively deal with fast/slow stock, ensure VM implementation, SOP adherence
- Highlights:
- Got an opportunity and promoted to manage NEW LAUNCHED store as well at Delhi Airport International Departure
- Credit of consistently 6 months 15% growth on business
- Promoted from Store Manager to Cluster Manager.
- Raise kids category productivity by 13% through strategic scheduling and rota management.
Bharti Airtel Private Limited, Bhilwara and Udaipur
Retail Store Manager
2016.06 - 2018.11 (2 years & 5 months)
Job overview
- Steering retail operations including Business Development, Customer Support and Team Management.
- Driving “Serve to Sell Model”
- Providing excellent customer service always to meet up WOW experience; giving 1st level resolutions to complaints and ensuring the customer leaves the store with a pleasant smile.
- Highlights:
- Credit of consistently achieving 100% scores in store Mystery Audit
- Rewarded by Organizational Head for store maintenance and ambience
- Two times Recognized with an “Air Value Card" from RM for showing the inclusive value, constantly engaging all team members & achieving KPIs covered despite challenging situation
- Attained success in achieving nil service faults /complaints from store since joining
- Success of winning multiple circle contests as Winner at OR level
- Received appreciations for: o 0 Detractors in NPS for various months o For multiple store level events.
Bharti Airtel PVT LTD., Jaipur
Customer Relationship Officer
2014.08 - 2016.05 (1 year & 9 months)
Job overview
- Proactively resolved complaints and queries of walk-in customers with first-time resolution
- Worked towards retention of corporate accounts by providing best services within TAT, proper follow-up & suitable solutions
- Maintained accurate customer correspondence data and generated daily, weekly & monthly reports
- Highlights:
- Recipient of Best Customer Relationship Officer Award at store level
- Promoted from CRO to Own Retail Store Manager.
Rang Mandir Private Limited, Jaipur
Event Organizer & Wedding Planner
2011.07 - 2012.04 (9 months)
Job overview
- Liaising with clients to ascertain their precise event requirements
- Planning entertainment program, scheduling workshops and demonstration
- Design various event proposals for client briefings.
- Manage agendas/travel arrangements/appointments etc.
- Highlights:
- Good management & workplace situation handling achievement in first event of Jain Social Group
- Creative services achievement in corporate event.
- Achievement for good promotional outdoor activities.
Education
National Hospitality Skills
The Ministry of Tourism Govt. of India
Rajasthan University
Master of Arts from Psychology
2014
ITI
Diploma from Commercial Arts
2010
Skills
- Staff mentorship and training
- Visual merchandising
- Store management
- Staff rota management
- Active selling techniques
- Point Of Sale system operation
- Inventory control
- Relationship management
- High-value project management
Accomplishments
- Management professional with over 9.5 years of comprehensive experience in Retail store operations, Business Development, Client Relationship Management, Team Management, Strategic
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 55 staff members.
Languages
English
Advanced
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Manager
HIDESIGN INDIA PVT. LTD
2022.04 - 2022.12 (8 months)
Cluster Manager
Biba Apparels LTD.
2021.03 - 2022.03 (1 year)
Retail Store Manager
Biba Apparels Ltd., Delhi International Airport
2019.01 - 2021.03 (2 years & 2 months)
Retail Store Manager
Bharti Airtel Private Limited, Bhilwara and Udaipur
2016.06 - 2018.11 (2 years & 5 months)
Customer Relationship Officer
Bharti Airtel PVT LTD.
2014.08 - 2016.05 (1 year & 9 months)
Event Organizer & Wedding Planner
Rang Mandir Private Limited
2011.07 - 2012.04 (9 months)
National Hospitality Skills
The Ministry of Tourism Govt. of India
Rajasthan University
Master of Arts from Psychology
ITI
Diploma from Commercial Arts
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