Urvashi Bhandari
Mansfield,Nottinghamshire
Summary
Results-driven professional with extensive experience in store operations management, stock management techniques, and staff training. Proven leadership and collaboration skills enhance operational efficiency and team performance. Expertise in warehouse management systems and a strong commitment to service orientation. Demonstrated ability to mentor and motivate staff, driving optimal productivity in retail environments.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Retail manager
G & G RETAIL LTD.
Mansfield, Nottinghamshire
2023.01 - Current
- Streamlined checkout procedures to assist customers during peak shopping periods.
- Implemented effective staff training programmes to improve customer satisfaction.
- Organised special events and promotions to support increased sales volume.
- Coordinated promotional activities to enhance brand visibility on the shop floor.
- Maintained health and safety standards to provide a safe shopping environment for customers.
- Handled customer complaints to support high levels of customer satisfaction.
- Provided coaching support for staff members to aid in performance enhancement.
- Recruited and trained staff members to help elevate store standards.
- Developed strong relationships with suppliers to ensure improved product availability.
- Completed daily opening and closing procedures.
- Assisted in recruiting, hiring, and onboarding of store staff.
Commercial manager
HOA RESORT
RISHIKESH, UTTARAKHAND
2020.06 - 2022.12
- Facilitated partnerships and collaborations to enhance brand visibility.
- Supported pricing strategies for improved profit margins.
- Organised sales operations to boost revenue.
- Encouraged team productivity in a collaborative work environment.
- Allocated resources to meet specific project requirements.
- Suggested ideas for paid ad content and monitored spend.
- Adapted promotional strategies for various client products.
- Refined sales methods for better customer engagement.
- Reviewed sales processes for improvement opportunities.
- Helped develop marketing plans for department goals.
- Assisted front-line sales teams with administrative tasks.
- Conducted performance reviews for direct reports.
- Performed audits and risk assessments for compliance.
- Recruited and trained dedicated employees.
Manager's assistant
ALT BALAJI
RISHIKESH, UTTARAKHAND
2020.03 - 2020.04
- Recorded meeting minutes with precision and detailed notation.
- Provided customer service and supported management in resolving client issues effectively.
- Compiled expense reports and ensured receipts were accurately documented.
- Organised team meetings to enhance communication.
- Contributed to developing administrative systems by identifying areas for improvement.
- Supported report preparation to facilitate decision-making processes.
- Maintained company finances with careful record-keeping.
- Handled confidential information discreetly and ensured data security.
- Aided interdepartmental coordination to ensure smooth operations.
- Scheduled director's appointments and meetings efficiently.
- Arranged travel bookings for domestic and international meetings.
Assistant manager
PARAZ PLAZA HOTEL
RISHIKESH, UTTARAKHAND
2018.05 - 2020.01
- Maintained reception area to create welcoming atmosphere.
- Streamlined front office operations to support efficiency.
- Assisted guests during their stay to enhance experience.
- Handled administrative tasks such as filing reports and managing mail to facilitate smooth office operations.
- Coordinated with housekeeping to ensure rooms were ready for arrivals.
- Trained new staff members to follow service standards.
- Managed inventories of office supplies to ensure availability at all times.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
OMKARANANDA INSTITUTE OF MANAGEMENT AND TECHNOLOGY
INDIA 2016.05 - 2019.05
Master of Science - COMPUTER SCIENCE
LOVELY PROFESSIONAL UNIVERSITY
INDIA 2019.08 - 2021.06
Master of Business Administration - BUSINESS ADMINISTRATION
UTTARANCHAL UNIVERSITY
INDIA 2025.05 -
Skills
- Quick learner
- Leadership
- Team collaboration
- Decision making
- Motivation
- Communication skills
- Service orientation
- Store operations management
- Stock management techniques
- Staff training
- Store Management
- Stocktake management
- Staff mentorship and training
- Warehouse management system operation
- Store operations efficiency
Certification
Certification on CCC and O level from National institute of electronics and info. Technology(2015)
Certification of completion of both on breaking the ice 2019.
Diploma certificate in o level.
Diploma certificate in course on computer concepts.
Certification in digital marketing from GOOGLE DIGITAL UNLOCKED.
Certification on responsive web design from free Code Camp.
Certification in copywriting for conversions by ALLISON.
Certification in SECRET SAUCE OF GREAT WRITING by Udemy.
Accomplishments
*Winner in badminton intercollege sports meet held in O.I.M.T , Rishikesh in 2017,2018
*Volunteered in different sports activities held in O.I.M.T ,Rishikesh.
*Participated and volunteered in different quiz competition held in O.I.M.T ,Rishikesh.
*Participated in India first Botathon for university students on robotic process automation on 7th Nov 2019 .
Languages
English
Advanced
Hindi
Fluent
FREELANCE WORK
INCUBATION PROJECT:-(06/01/2021-03/06/2021)
This is a web based project in which one can order food online, online booking of carpenter, electrician and plumber. It is a live project which had been developed for a restaurant owner in small village of Haryana.
Software used:- Platform- Windows 7 or above.
Frontend- HTML5/CSS3, JavaScript.
Backend-PHP.
Database-MySQLi
Hardware:- RAM-2GB.
Hard disk -320 GB.
Processor:-Intel i3 and above
Timeline
Master of Business Administration - BUSINESS ADMINISTRATION
UTTARANCHAL UNIVERSITY
2025.05 -
Retail manager
G & G RETAIL LTD.
2023.01 - Current
Commercial manager
HOA RESORT
2020.06 - 2022.12
Manager's assistant
ALT BALAJI
2020.03 - 2020.04
Master of Science - COMPUTER SCIENCE
LOVELY PROFESSIONAL UNIVERSITY
2019.08 - 2021.06
Assistant manager
PARAZ PLAZA HOTEL
2018.05 - 2020.01
Bachelor of Science - INFORMATION TECHNOLOGY
OMKARANANDA INSTITUTE OF MANAGEMENT AND TECHNOLOGY
2016.05 - 2019.05