James Jack
Inverness
Summary
Retail Manager with over five years' experience running a busy store, leading teams and making sure operations run smoothly. This have given me a strong background in driving sales and managing costs, at the same time consistently delivering excellent customer service. I'm a hands-on leader who takes pride in supporting and motivating staff, while maintaining high professional standards. I have experience of working in fast paced environments with a calm and organised manner.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Retail manager
Specsavers Opticians
Inverness, Highland
08.2019 - Current
- Lead day to day operations on a busy Retail Optical shop floor, usually in charge of up to 14 staff members.
- Consistently hitting sale targets and KPI's, ensuring the store continues to make profit and achieves the top 5% performance in the region.
- In charge of the hiring and recruitment process for several different departments across the practice.
- Delivering staff training and performance management to continuously help develop and retain staff
- First point of contact when dealing with complex customer complaints, ensuring these are dealt with in a professional and empathetic manner.
- Health and safety officer for the store, ensuring all Optic and health regulations are in place.
Lottery fundraiser
Local Hospice lottery
Inverness
03.2017 - 08.2019
- Signing people up to the Hospice lottery via door to door and venue fundraising, this would include lone working.
- Consistently worked towards and achieved individual sign up and income targets.
- Engaged confidently with members of the public, building rapport quickly and handling objections in a professional manner.
- Completed supporter registrations accurately, following GDPR, compliance, and ethical fundraising standards.
Trainee sheriff officer
Stirling Park
Inverness
03.2016 - 03.2017
- Assisted in the lawful service of court documents, including summons, citations and legal notices
- Carried out visits to residential and commercial properties whilst maintaining professionalism and safety
- Communicated with members of the public in a clear and calm manner, often in hostile or sensitive situations.
- Accurately recorded actions taken via report writing, in line with legal requirements
- Followed strict confidentially, date protection and ethical standards at all times.
Optical assistant
Specsavers Opticians
Inverness, Highland
08.2013 - 03.2016
- Customer support, pre-screening, appointment management, and sales within a fast-paced optical retail environment.
Education
Higher National Diploma - Sports Coaching with Development of Sport
City of Glasgow College
Glasgow 09.2011 - 05.2013
Skills
- Team Leadership
- Complaint handling
- Staff rota management
- Staff mentorship and training
- Calmness under pressure
- Communication skills
Timeline
Retail manager
Specsavers Opticians
08.2019 - Current
Lottery fundraiser
Local Hospice lottery
03.2017 - 08.2019
Trainee sheriff officer
Stirling Park
03.2016 - 03.2017
Optical assistant
Specsavers Opticians
08.2013 - 03.2016
Higher National Diploma - Sports Coaching with Development of Sport
City of Glasgow College
09.2011 - 05.2013