Summary
Overview
Work history
Education
Skills
Affiliations
Work Experience - Artworker
References
Timeline
Generic

Rhiannon Boucher

Portsmouth,Hampshire

Summary

Dedicated and resourceful Retail Manager, with 9 years experience in the retail industry. Secures team success through hard work, attention to detail and excellent organisation. Driven to deliver high-quality service and willing to take on greater responsibilities to achieve company goals. Motivated to go the extra mile to serve and assist team by sharing retail knowledge in order to achieve results. Keen to maintain customer satisfaction through sound communication and a helpful approach.

Overview

10
10
years of professional experience

Work history

Retail Manager

GAME/Sports Direct
Fareham and Portsmouth
10.2018 - Current
  • Supervise the team in driving KPIs to meet weekly, periodic and annual targets.
  • Monitor stock levels and submit timely order supply requests to replenish merchandise.
  • Stock and restock inventory upon delivery receipt, maintaining accurate supply records.
  • Run promotions and events in line with company standards.
  • Organise displays to promote merchandise and encourage customer purchases.
  • Oversee recruiting, hiring and training of store staff.
  • Continuously develop team's product knowledge, resulting in increased store sales.
  • Proficient in operating electronic cash registers, processing payments and handling cash.
  • Tour sales floor regularly, assessing and improving daily operations.
  • Help to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Actively engage with shoppers to encourage their future custom.
  • Proven ability to deal with customer complaints and resolve matters effectively.
  • Completed opening and closing procedures each day.

Retail sales assistant

Sports Direct
Fareham
09.2015 - 10.2018
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Monitored display stock levels, replenishing for a consistently well-stocked sales floor.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods and processed refunds to customers.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Guaranteed high levels of customer satisfaction through sound product knowledge and attentive service.

Education

UAL Level 3 Diploma - Art & Design

Fareham College
Fareham
09/2016 - 06/2018

Level 2 Diploma - Art & Design

Fareham College
Fareham
09/2015 - 06/2016

GCSEs -

Portchester Community School
Portchester, Hampshire
09/2010 - 06/2015

Skills

  • Store Management
  • Visual merchandising
  • Stock management
  • Customer service skills
  • Self motivated
  • Staff rota management
  • Staff mentorship and training
  • Resilience and Adaptability
  • Sales techniques
  • Creative design ideas
  • Full clean driving licence

Affiliations

  • Volunteering - Designing and creating digital greeting cards/drawings - Cookery - Video games

Work Experience - Artworker

Currently learning Artwork skills with Adobe Illustrator and Photoshop under the guidance of Clive London of ARTWORK LONDON PRO, focusing on layering, resizing/detailing of labels and colour correction ready for printing. Some of the clients he has worked for include Stella Artois, Cabdury, Aldi and Coco-Cola.

References

References available upon request.

Timeline

Retail Manager

GAME/Sports Direct
10.2018 - Current

Retail sales assistant

Sports Direct
09.2015 - 10.2018

UAL Level 3 Diploma - Art & Design

Fareham College
09/2016 - 06/2018

Level 2 Diploma - Art & Design

Fareham College
09/2015 - 06/2016

GCSEs -

Portchester Community School
09/2010 - 06/2015

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Rhiannon Boucher