Yvonne measham
Codnor ,Derbyshire
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
25
25
years of professional experience
Work History
Retail manager
Milton convenience store
Milton, Avon
09.2018 - 03.2023
- Completed opening and closing procedures each day.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Toured sales floor regularly, assessing and improving daily operations.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
Senior care assistant
Silverbird
Loughborough , Derbyshire
02.2009 - 05.2011
- Promoted dignity by assisting residents with limited mobility to complete personal care, including washing and dressing.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Administered medications in line with care plans and nursing team guidance.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Collaborated with additional care providers to ensure seamless patient support.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
- Completed care plan documentation to chart progress and improve resident health outcomes.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Carried out initial risk and requirement assessments, enabling development of bespoke care packages.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Monitored junior staff to assess care provisions and implement continued best practices.
Housekeeper
MMS
Loughborough , Derbyshire
09.1998 - 10.2008
- Delivered faultless cleanliness standards and exceptional guest care.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Communicated with other staff to determine best use of resources and guest care.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Instructed and supervised housekeeping staff to carry out daily tasks.
- Meticulously vacuumed, dusted and tidied guest rooms.
Education
GCSEs - English, Maths, History, social studies
Haywood secondary school
Nottingham 10/1973 - 07/1977
NVQ Level 1/2 - Health & social care
college
Weston-super-Mare, North Somerset 10/2013 - 04/2015
Diploma of Higher Education Level 1/2 - Counsellors still
college
Weston-super-Mare, North Somerset 09/2015 - 06/2017
Skills
- Staff rota management
- Relationship management
- Patient listener
- Safeguarding vulnerable adults
- Elderly care expertise
- Staff mentorship and training
- Balance reconciliation
- Public relations
- Time management
Timeline
Retail manager
Milton convenience store
09.2018 - 03.2023
Senior care assistant
Silverbird
02.2009 - 05.2011
Housekeeper
MMS
09.1998 - 10.2008
GCSEs - English, Maths, History, social studies
Haywood secondary school
10/1973 - 07/1977
NVQ Level 1/2 - Health & social care
college
10/2013 - 04/2015
Diploma of Higher Education Level 1/2 - Counsellors still
college
09/2015 - 06/2017
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