In my spare time my main hobby is pool I am the chairman of the Dover pool league, a position held since 2023, before which I was the league secretary starting in 2012 I also create and organize competitions
Paul Harvey
Dover,Kent
Summary
Dedicated Trading Support Manager fostering a culture of excellence in customer service and team collaboration. Coaches staff to adhere to best practices and comply with company policies, ensuring high service standards and operational integrity. Conducts performance evaluations to identify improvement areas and support continuous professional growth.
Overview
10
10
years of professional experience
Work History
TRADING SUPPORT MANAGER
Argos
DOVER, KENT
11.2015 - 05.2025
- Pioneered the adoption of new trading technologies, improving operational efficiency.
- Developed team goals and initiated tactics to achieve objectives, enhancing overall team alignment and focus.
- Implemented training for staff to enhance customer satisfaction and motivate team members towards maximising their potential.
- Coached and supervised staff to ensure adherence to best practices and compliance with company policies, fostering a culture of accountability.
- Conducted staff performance evaluations to gauge areas requiring improvement and progress.
- Trained new staff on cash handling procedures and customer service excellence to maintain high service standards.
- Organised and cleaned storage areas to ensure compliance with health and safety regulations.
- Processed incoming deliveries, verifying quantities against orders and noting discrepancies.
Education
GCSEs - Mathematics, English,Geography
Astor secondary school
Dover01-1990
Skills
- Customer service excellence
- Customer service
- Cash handling
- Inventory control
- Health and Safety Compliance
- Risk assessment
- Performance evaluation
- Staff training
- Staff supervision
- Team Leadership
- Team building
- Goal setting
- Analytical-thinking
- Product promotion
- Inventory control
Interests
Additional Information
Am immediately available for interviews.
I consider my to be hardworking, dedicated and an excellent timekeeper.
Timeline
TRADING SUPPORT MANAGER
Argos
11.2015 - 05.2025
GCSEs - Mathematics, English,Geography
Astor secondary school