Summary
Overview
Work history
Education
Skills
Timeline
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Denny Plaster

Ipswich,Suffolk

Summary

I am a proactive individual with a background in retail and management. I have over 4 years experience in retail and 2 years in management. My specialities include leading a team, upselling extra products, driving performance and giving great customer service.

Overview

5
5
years of professional experience

Work history

Trading Support Manager

Argos
Ipswich, Suffolk
09.2023 - Current
  • Monitoring and maintaining important company KPIs (Key Performance Indicators).
  • Implementing new strategies to help drive performance within our store whilst maintain a good customer experience.
  • Regular coaching sessions with all colleagues to monitor progress and identifying strengths and weaknesses to better adapt our strategies to their way of working.
  • Upselling our extended warranties and financial services to all customers.
  • Providing excellent customer service by building rapport and making the customer feel welcome and valued.
  • Made tough decisions on behalf of store team.
  • Carried out management task such as: cashing up, safety/risk tasks and completing rotas.

Customer Service Advisor

Argos
Ipswich, Suffolk
10.2020 - 08.2023
  • Managed complex customer issues to successful resolution.
  • Processing transactions for customers e.g. selling, refunding or setting up direct debits.
  • Provided detailed information about products and services to potential customers.
  • Offered prompt solutions to maintain customer satisfaction.

Education

A-Levels -

One Sixth Form College
Ipswich, Suffolk
09/2020 - 06/2022

GCSEs -

Stoke High School
Ipswich, Suffolk

Skills

  • Leadership - I have proven experience with leadership in a variety of scenarios from team management to being a role model for colleagues to use my skills in their practise This helps drive
  • Communication - I had to liase with other teams in the company such as, Employee Relations to our IT department Also communicating with the public with any issues and dealing with them with empathy and honesty
  • Customer Service - Proactively assist over 100 customers per shift by answering questions, providing advise, processing orders and handling payments This allows the customer to leave happy with a positive experience
  • Sales - I have experience of upselling extended warranties and financial services to customers I do this by tailoring my offers to each customer to show how it can benefit them

Timeline

Trading Support Manager

Argos
09.2023 - Current

Customer Service Advisor

Argos
10.2020 - 08.2023

A-Levels -

One Sixth Form College
09/2020 - 06/2022

GCSEs -

Stoke High School

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