Kim Brown
Stevenage,Hertfordshire
Summary
Ambitious and focused professional with over seven years of retail experience, enhancing productive and achieving work environments. Well-versed in establishing great rapport with customers and colleagues whilst developing performance-driven teams. Excellent communication and interpersonal skills with proven capabilities in problem resolution, goal setting, and continuous process improvement. Enthusiastic management with a drive to succeed. Additionally, over 27 years of caregiving experience, excelling in empathy, patience, reliability, strong communication skills, and the ability to handle stressful situations calmly. Personal qualities such as reliability, resilience, adaptability, and a genuine desire to help others are crucial for success in caregiving roles.
Overview
24
24
years of professional experience
Work history
Trading support manager
Argos
Stevenage, Hertfordshire
03.2023 - 05.2025
- Provided regular reports to senior management to inform decision-making.
- Coordinated with other departments to ensure smooth operations.
- Conducted regular performance reviews to identify areas for improvement and development opportunities in staff members.
- Oversaw daily trade transactions, ensuring accuracy and timeliness.
- Developed training programmes to improve staff knowledge and skills.
- Fostered strong relationships with clients through consistent communication and service excellence.
- Monitored team's performance, providing additional support where necessary and rewarding success.
- Made tough decisions on behalf of store team.
- Approached challenges with hands-on approach, leading from the front to inspire team members.
- Coached staff to support professional growth and development.
- Planned shift patterns, product availability and coverage at peak times for consistent service.
- Gave extra support to new store recruits, offering advise, training and mentorship.
- Guided, motivated and inspired retail team to provide first-class service to help boost customer loyalty.
- Handled escalated or internal complaints and feedback to drive continuous improvement.
Customer sales assistant
New Look Retailers
Stevenage , Hertfordshire
03.2001 - 06.2023
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Prioritised tasks effectively in fast-paced retail settings.
- Collaborated with team members to meet daily sales targets.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Provided exceptional service, boosting repeat business rates.
- Increased customer satisfaction with prompt complaint resolution.
- Resolved queries swiftly, contributing to positive customer experience.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Customer advisor
Argos
Stevenage, Hertfordshire
09.2019 - 03.2023
- Maintained high-level product knowledge for accurate advice and recommendations.
- Delivered personalised service to each client, fostering trust and loyalty.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Assisted customers in product selection, resulting in increased sales.
- Provided exceptional customer service to ensure a positive shopping experience.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Developed rapport with customers for improved loyalty and repeat business.
- Cultivated strong relationships with customers to drive engagement.
Education
GCSEs -
Heathcote School
Stevenage, Hertfordshire09.1996
Skills
- Customer relationships
- Inspiring motivation
- Product development
- Brand Promotion
- Customer relationship management
- Staff recruitment
- Tolerance and patience
- Knowledge sharing
- Communication excellence
- Responsive listening
- Personal care plan execution
- Cash handling experience
- Time management expertise
- Staff rota coordination
- Sales target achievement
- Complaint handling
- Front-of-house customer care
- Decision making precision
- Staff motivation
- Positive reinforcement
- Staff performance evaluation
Affiliations
- Spending time with my family
- Nature walks
- Documentaries
Accomplishments
I was recognised as one of the most outstanding colleagues within my company area. I was awarded the 'Stardust award'.
I was offered a permanent position before my secondment was finished.
The stores I worked at would win awards for best in the area.
Timeline
Trading support manager
Argos
03.2023 - 05.2025
Customer advisor
Argos
09.2019 - 03.2023
Customer sales assistant
New Look Retailers
03.2001 - 06.2023
GCSEs -
Heathcote School
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