Niall Maggs
Swindon,Wiltshire
Summary
Driven and committed manager of people, with experience in managing retail and logistics, and the challenges each side brings. Effective at managing cost/budget, and scheduling to high efficiency, whilst also improving employee relations within each site I've managed. Ability to handle high-pressure environments and excel under stressful conditions, whilst remaining a personable and approachable leader.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Trading Support Manager
Argos
Swindon, Wiltshire
08.2024 - Current
- Managing team of colleagues to drive performance in customer service, and improvement in their professional development.
- Reducing labour expenditure and managing budgets to align with cost.
- Improved KPI results to reach top performing store in region.
- Optimised resource to support store performance during peak periods, whilst saving 15-20 hours in productivity.
Team Manager - Logistics
Argos (Local Fulfilment Centre)
Reading, Berkshire
08.2023 - 08.2024
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Delegated responsibilities efficiently amongst team members.
- Managed cohort of 20 delivery drivers directly - serving as line manager; supporting personal growth, and handling employee relations.
- Increased KPI result to consistently be top performing LFC in company.
- HR/conduct management, resolving colleague conflict within business.
Customer Service Advisor
Argos
Swindon, Wiltshire
08.2018 - 08.2023
- Resolved customer issues effectively, using strong interpersonal skills/conflict resolution techniques.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Assisted customers with varying questions using product knowledge/service expertise.
- Warehouse experience in picking 70-80 customer orders efficiently.
Education
Bachelor of Arts - English Language and Linguistics
University of Reading
Reading 09.2020 - 06.2023
A-Levels - English Language; Film Studies; Media Studies
Cirencester College
Cirencester 09.2018 - 03.2020
Skills
- Time-management
- Time efficiency
- Decision making under pressure
- Profit and loss understanding
- Leadership development
- Performance monitoring
- First-aid certified
Affiliations
- Volunteering
- Film journalism
- Sport journalism
- Former captain of UoR Boxing team
Accomplishments
First Aid - Level 3
Working towards level 3 PTLLS teaching course
Languages
German
Intermediate
Norwegian
Beginner
Timeline
Trading Support Manager
Argos
08.2024 - Current
Team Manager - Logistics
Argos (Local Fulfilment Centre)
08.2023 - 08.2024
Bachelor of Arts - English Language and Linguistics
University of Reading
09.2020 - 06.2023
A-Levels - English Language; Film Studies; Media Studies
Cirencester College
09.2018 - 03.2020
Customer Service Advisor
Argos
08.2018 - 08.2023
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