Summary
Overview
Work history
Education
Skills
References
Timeline
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Megan O’Callaghan

Southampton,Hampshire

Summary

Resourceful trading support manager with expertise in team management and development, skilled in KPI tracking and reporting and excelled at fostering a collaborative work environment. Demonstrates strong budgeting and forecasting abilities, coupled with excellent communication skills. Holds a full UK driving license. Committed to leveraging these competencies to drive organisational success and achieve career growth.

Overview

7
7
years of professional experience

Work history

Trading support manager

Argos
Southampton, Hampshire
12.2022 - Current
  • Oversaw and streamlined daily trade transactions, ensuring accuracy and timeliness creating higher productivity.
  • Ensured compliance with industry regulations, such as, the financial services we provide, through diligent oversight of trading activities.
  • Implemented risk management policies, reducing potential losses in trades.
  • Developed training programmes to improve staff knowledge and skills and to train new recruits.
  • Conducted periodic performance reviews to identify areas for improvement and development opportunities in staff members.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Optimised store processes to deliver ultimate customer experience, keeping our customer experience KPI above target in both stores I have worked in.
  • Approached challenges with hands-on approach, leading from the front to inspire team members.
  • Planned shift patterns, product availability and coverage at peak times for consistent service.

Responsible Colleague

Argos
Southampton, Hampshire
10.2019 - 12.2022
  • Worked alongside the management team as a manager on duty in their absence, ensuring all daily KPIs were being met and that the store ran efficiently.
  • Carried out day-to-day duties accurately whilst supporting my team.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Undertook end-of-day cashing up duties, ensured accurate financial records.


Retail Assistant

Madame Tussaud's London
London, City of London
10.2017 - 09.2018
  • Worked in various positions around the building selling everything from confectionary to making wax hands.
  • Due to the location and nature of the attraction, interacted daily with 5000-10000 people, developing my customer service skills tremendously.
  • Working within a team unit developing my team working skills to coordinate a streamlined customer experience, necessary for such a busy location.

Education

Bachelor of Science - Biomedical Science

University of Southampton
Southampton

A – levels -

Uxbridge College
Uxbridge

GCSES -

Douay Martyrs School
Ickenham, Hillingdon

Skills

  • Full UK driving license
  • Microsoft office suite proficiency
  • KPI tracking and reporting
  • Budgeting and forecasting
  • Team management and development
  • Communication

References

References available upon request.

Timeline

Trading support manager

Argos
12.2022 - Current

Responsible Colleague

Argos
10.2019 - 12.2022

Retail Assistant

Madame Tussaud's London
10.2017 - 09.2018

Bachelor of Science - Biomedical Science

University of Southampton

A – levels -

Uxbridge College

GCSES -

Douay Martyrs School

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Megan O’Callaghan