Paul Duncan
Carleton Rode,Norfolk
Summary
Results-driven Sales and Depot Manager with 29 years in the kitchen, joinery and home improvement sector. Expertise in driving profitable growth, cultivating high-performing teams, and fostering strong customer relationships. Managed award-winning depots with over £2.7m annual turnover, achieving consistent growth and leading profit margins while integrating management skills with hands-on kitchen design and sales.
Overview
1
1
Certification
21
21
years of professional experience
Work history
Kitchen Sales Designer
Benchmark Kitchens and Joinery
Norwich
2024.10 - 2026.07
- Building customer relationships. Producing designs leading to sales. Gaining and chasing leads in person and over the phone. CRM and lead management.
- Working closely with the branch manager, and collaborating with Travis Perkins colleagues to gain cohesive relationships
- Permanent
Kitchen Sales Designer
Howdens Joinery
Norwich
2024.06 - 2024.10
- Establishing customer's requirements through conversation and direct questioning, leading to on site surveys following all H&S procedures; producing CAD drawings and finally sales.
- I stepped down from management due to personal reasons which have now been resolved
- Permanent
Depot Manager
Howdens Joinery
Diss
2021.04 - 2024.06
- Managed P&L, H&S, recruitment, stock management, business development, and disciplinary actions, achieving 2021 turnover of £2.6m at 40.1% net profit, 2022 turnover of £2.4m at 41% net profit, 2023 turnover of £2.2m at 41% net profit, and 2024 turnover of £740k at 42% net margin, representing a 15% increase compared to 2023
- Permanent
Assistant Manager
Howdens Joinery
Diss
2017.08 - 2021.04
- H&S, Stock Management, Business Development, Sales & Profit.
- Permanent
Depot Manager
Howdens Joinery
Fakenham
2013.08 - 2017.08
- As previously stated
- Permanent
Depot Manager
Howdens Joinery
Norwich
2011.03 - 2013.08
- As previously stated
- Permanent
Depot Manager
Howdens Joinery
Fakenham
2010.03 - 2011.03
- As previously stated
- Permanent
Assistant Manager
Howdens Joinery
Cromer
2009.04 - 2010.03
- As previously stated
- Permanent
Assistant Manager
Howdens Joinery
Dereham
2006.08 - 2009.04
- As previously stated
- Permanent
Sales Manager
Bathstore
Norwich
2005.02 - 2006.08
- Display's, Merchandising, Sales, Staff Development.
- Permanent
Education
GCSE - Maths, Statistics, English language, Art & Design, Geography
Archers Court
DoverSkills
Core Skills
- Depot Management
- Kitchen Design
- CAD Design
- P&L Management
- Sales Leadership
- Business Development
- Account Management
- Customer Relationship Management
- Recruitment & Training
- Health & Safety
- Stock Control
- Margin & Profit Management
- Complaint Resolution
Certification
- FLT Counter Balance licence
- Howdens Joinery
- March 2023
HOBBIES & INTERESTS
Metal detecting, Running my online business, Walking the dog, Practice DJ'ing, Metal detecting training
Accomplishments
Key Achievements
- Managed annual turnover of up to £2.7 million.
- Delivered 40–42% net profit margins.
- Highest turnover small-category depot in 2022.
- Increased 2024 performance by 15% versus previous year YTD
Affiliations
- Metal detecting with my wife
- Bedroom DJ
- Walking the dog
- Online business - Magpie Metal Detectors Ltd
Timeline
Kitchen Sales Designer
Benchmark Kitchens and Joinery
2024.10 - 2026.07
Kitchen Sales Designer
Howdens Joinery
2024.06 - 2024.10
Depot Manager
Howdens Joinery
2021.04 - 2024.06
Assistant Manager
Howdens Joinery
2017.08 - 2021.04
Depot Manager
Howdens Joinery
2013.08 - 2017.08
Depot Manager
Howdens Joinery
2011.03 - 2013.08
Depot Manager
Howdens Joinery
2010.03 - 2011.03
Assistant Manager
Howdens Joinery
2009.04 - 2010.03
Assistant Manager
Howdens Joinery
2006.08 - 2009.04
Sales Manager
Bathstore
2005.02 - 2006.08
GCSE - Maths, Statistics, English language, Art & Design, Geography
Archers Court