Jodie Johnson
Kent,Kent
Summary
I am a highly driven and adaptable professional with extensive experience in customer-facing roles, project management and contract coordination. I excel in fast-paced environments, managing multiple installations and stakeholders while maintaining exceptional customer service. Across both Magnet Kitchens and Howdens, I have delivered full end-to-end project and contract management — from initial consultation and design, through specification, scheduling, coordination of trades and suppliers, and final delivery. I consistently achieved £1M+ annual turnover at Magnet and £650K+ in my first year at Howdens, while ensuring every project was delivered on time, within scope and to specification.
Overview
14
14
years of professional experience
Work History
Kitchen Sales Designer
Howdens
Kent
09.2024 - Current
- Achieved £650,000+ in sales in year one, significantly boosting branch performance.
- Managed project lifecycle from initial design and sale to installation and completion, ensuring seamless execution.
- Coordinated trade partners, fitters, delivery teams and suppliers to ensure timely project delivery and adherence to specifications.
- Oversaw contract agreements, clarifying specifications, timelines, pricing and responsibilities for all parties involved.
- Conducted site visits, assessed risks and resolved issues quickly to maintain project momentum.
- Built strong, repeat-business relationships with trade customers and members of the public.
Kitchen Sales Designer
Magnet Kitchens
London
10.2018 - 09.2024
- Delivered £1 million+ in annual sales turnover, consistently exceeding commercial targets.
- Managed customer contracts, ensuring accuracy of specifications, pricing, timelines and installation requirements.
- Managed multiple installations, overseeing all project and contract aspects to ensure successful delivery.
- Coordinated trades, contractors, surveyors and suppliers, facilitating seamless project execution.
- Delivered all projects on time, within scope and aligned with customer expectations.
- Communicated effectively throughout projects, providing timely updates and managing client expectations.
- Ensured compliance with working practices to minimise cost of failure and protect commercial performance.
Painter & Decorator (Self-Employed)
London
01.2016 - 10.2018
- Delivered high-quality painting and decorating work to job specifications.
- Ensured compliance with regulations for safe storage of materials and equipment.
- Provided excellent customer service and maintained flexibility to meet client needs.
- Adapted working patterns and hours to maintain continuity of service.
Personal Assistant
Wendy Leigh
London
11.2013 - 01.2016
- Managed diaries, events, meetings and agendas for a journalist and author.
- Conducted research and fact-finding to support writing and project needs.
- Handled financial duties including expenses, payments, billing and purchasing.
- Maintained confidential files and calendars with accuracy and organisation.
Painter & Decorator
Mulalley and Co
London
02.2012 - 11.2013
- Worked as part of a team to meet project deadlines.
- Delivered internal and external painting to a high standard.
- Followed company health and safety procedures.
Education
Level 1 NVQ - Painting & Decorating
Lambeth College
01-2013
BTEC First Diploma - Health & Social Care
Croydon College
01-2009
Skills
- End-to-End Project Management
- Contract Management & Compliance
- Coordinating Trades, Fitters & Suppliers
- Customer Service Excellence
- Stakeholder & Relationship Management
- Time Management & Prioritisation
- Risk Management & Problem-Solving
- Multi-Tasking & Organisation
- Communication & Active Listening
- Attention to Detail
Timeline
Kitchen Sales Designer
Howdens
09.2024 - Current
Kitchen Sales Designer
Magnet Kitchens
10.2018 - 09.2024
Painter & Decorator (Self-Employed)
01.2016 - 10.2018
Personal Assistant
Wendy Leigh
11.2013 - 01.2016
Painter & Decorator
Mulalley and Co
02.2012 - 11.2013
Level 1 NVQ - Painting & Decorating
Lambeth College
BTEC First Diploma - Health & Social Care
Croydon College