GINA BISGROVE

In this role, I carry out surveys to measure up for customer's kitchens and bedrooms.

I listen to my customer's preferences and take this information back into the office to design the customer's rooms with a creative flair.
With practical, innovative, experienced planning and great thought given to create a space that suits the customer and their lifestyle.

• Collaborated closely with production team to ensure seamless design execution.

• Developed compelling sales pitches to secure lucrative contracts.

• Prepared and presented persuasive sales presentations, resulting in high conversion rates.

After 8 months of being a lead kitchen sales designer, I had a promotion to assistant branch manager, where I continued to grow my knowledge within Howdens.

The job role would include taking in deliveries, stock managing, outbound delivery schedules, interviewing, Using excel spreadsheets, warehouse management, Team management, 1-1 reviews, designing, surveying and problem solving.

Resolved customer complaints to enhance satisfaction levels and maintained daily operations for smooth workflow.

Conducted weekly meetings to discuss branch performance and targets.

Partnered with Branch Manager to devise effective operational strategies.

Handled high-value accounts, ensuring maximum client satisfaction.

As a lead kitchen sales designer, I would target my kitchen designers on their daily/monthly figures to make hitting targets achievable. The showroom was fast-growing with a fast-paced environment, which I thrived on.

Managed showroom operations while designing and surveying kitchens, supporting team success and driving business growth.

Transitioned to new branch of Escape bathrooms closer to home after 8 years in Shepton, maintaining established design expertise.

Continued in same design role at new location, applying skills and knowledge gained in previous position.

Carried out day-to-day duties accurately and efficiently.

Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Successfully delivered on tasks within tight deadlines.

Assisted customers in selecting bathroom and kitchen products, conducted home measurements, and created design layouts using 2020 Fusion CAD software according to customer specifications.

Served customers in-store, prepared quotations, and processed orders to ensure timely fulfilment.

Managed customer projects from initiation to completion, coordinating with a support team for administrative tasks during showroom absences.

Produced quotes and designs using 2020 Spaces CAD, processing orders to meet customer needs. Drove showroom sales, consistently meeting and exceeding sales targets set by management. Assisted with checkouts and stock replenishment, ensuring smooth operations in the showroom.

Cared for 35 residents at Axbridge court nursing home, providing compassionate support for those with dementia, nursing needs, and end-of-life care, ensuring comfort and dignity.

Assisted with feeding, personal hygiene, and mobility support, including hoisting residents on and off beds, toilets, and chairs, while delivering bed baths to maintain dignity and comfort.

Maintained cleanliness of the home and collaborated with Chef to prepare nutritious meals for residents, contributing to a safe and welcoming environment.

Allocated a section of the village to clean, which included cleaning the toilet blocks, litter picking, collecting recycling, emptying bins, steam cleaning, and general cleaning of the outside areas.

I maintained high standards of cleanliness and hygiene in a customer facing role.