Customer service expert with 20+ years in team management and decision-making, known for quick response to unexpected situations. Skilled in training new employees on services, products, and systems. Consistently ranked in top 1% of performers at Cathay Pacific Airways for a decade. Being observant, proactive, genuine and intuitive to accommodate customers and teammates’s needs.
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.