Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Certification
References
Timeline
Generic

Oronila Arefin

Birmingham,West Midlands

Summary

Dedicated retail professional with proven experience in high-standard customer service environments. Demonstrated capability in maintaining exceptional store presentation while efficiently managing customer interactions and operational tasks. Known for meticulous attention to detail, strong problem-solving abilities and a commitment to exceeding expectations. Adept at adapting quickly in fast-paced environments, with strengths in stock control, manual handling and inventory systems such as Honeywell.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Volunteer – Front of House & Admin Support

British Heart Foundation
Birmingham, West Midlands
05.2025 - 05.2025
  • Provided friendly, precise customer service across multiple channels.
  • Executed front-of-house operations, including reception and cash handling.
  • Coordinated donation collections while maintaining accurate records.
  • Collaborated with team to ensure seamless daily operations.
  • Assisted with cash register duties, adhering to financial protocols.
  • Optimised administrative processes to enhance front-of-house efficiency.
  • Completed tasks within tight deadlines while maintaining service quality.

Retail Assistant

Marks & Spencer
Birmingham, West Midlands
09.2024 - 10.2024
  • Maintained women's department standards, resulting in increased sales and customer satisfaction.
  • Managed fitting rooms to ensure accurate inventory control and reduced wait times.
  • Processed transactions with precision, enhancing checkout efficiency.
  • Utilised Honeywell inventory system for effective stock checks and organisation of online orders.
  • Resolved customer queries to enhance loyalty and overall satisfaction.
  • Implemented streamlined fitting room procedures, significantly improving customer experience.
  • Collaborated with team members to uphold visual merchandising standards, boosting customer engagement.
  • Optimised stock management through the Honeywell system, improving order accuracy and minimising out-of-stock incidents.

Retail Assistant Pre-Employment Trainee

Marks & Spencer
Birmingham, West Midlands
07.2024 - 08.2024
  • Completed four-week retail training, securing a temporary role through effective feedback application.
  • Demonstrated commitment to continuous improvement by actively engaging in training sessions.
  • Executed retail operations efficiently, enhancing workflow and increasing customer satisfaction.
  • Utilised manager feedback to refine skills, leading to improved performance and job offer.
  • Gained industry-relevant skills through employability workshops, boosting confidence for the job market.
  • Applied workplace attitudes from M&S induction for effective teamwork and collaboration.
  • Enhanced customer service skills via workshops, demonstrating increased industry knowledge.

Education

BTEC Level 2 ICT - IT

Digbeth South and City College Birmingham
Birmingham, United Kingdom
09.2024 -

GCSE Mathematics - Maths

Digbeth South and City College Birmingham
Birmingham, United Kingdom
09.2024 -

GCSE English - English

Digbeth South and City College Birmingham
Birmingham, United Kingdom
09.2024 -

Level 2 Functional Skills – English - English

Digbeth South and City College Birmingham
Birmingham, United Kingdom
02.2023 - 03.2024

Skills

  • Communication proficiency
  • Adaptability in fast-paced environments
  • Fast-Paced environment competence
  • Logistics understanding
  • Damaged goods handling
  • Receipt checking
  • Punctuality and reliability
  • Understanding of retail metrics
  • Facing up shelves
  • Customer satisfaction enhancement
  • Retail industry understanding

Custom

Available upon request.

Affiliations

  • Fitness
  • Art
  • Travel

Certification

Executive Admin and PA Certification Level 3 | Staff Skills Academy | 2025

Level 1 in Prepare to Deliver Excellent Customer Service | Ixion | 2024

Level 2 Functional Skills | March 2024

References

References available upon request.

Timeline

Volunteer – Front of House & Admin Support

British Heart Foundation
05.2025 - 05.2025

BTEC Level 2 ICT - IT

Digbeth South and City College Birmingham
09.2024 -

GCSE Mathematics - Maths

Digbeth South and City College Birmingham
09.2024 -

GCSE English - English

Digbeth South and City College Birmingham
09.2024 -

Retail Assistant

Marks & Spencer
09.2024 - 10.2024

Retail Assistant Pre-Employment Trainee

Marks & Spencer
07.2024 - 08.2024

Level 2 Functional Skills – English - English

Digbeth South and City College Birmingham
02.2023 - 03.2024

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Oronila Arefin