Angel Osborne

This job included but was not exclusive too: Assessing medical evidence & psychological reports provided, conducting desk based assessments for applicants with physical disabilities and cognitive needs. My knowledge of various medical conditions is essential and my understanding of complex disabilities including epilepsy, various mental disorders, learning difficulties and physical disabilities / incapabilities resulting in mobility restrictions have been enhanced.

I have additional experience and skills to support:

• Supported problem-solving efforts and on-site team management.
• Conducted assessments of medical evidence for applicants with disabilities.
• Facilitated desk-based assessments for clients with cognitive needs.
• Documented findings and entered data accurately.
• Engaged with clients via telephone as well as face to face to provide support.
• Utilised Microsoft Excel, Word, and internal systems for data management.
• Collaborated with social services, revenue and benefits and well as medical personnel to ensure duty of care to applicants.
• Trained new team members for various processes and systems.
• Provided guidance to the new receiving team effectively
• Leadership responsibilities, customer interaction, problem solving and on site team management.
• Met and exceeded targets set

Within my role I have undertaken additional responsibilities such as training 4 new team members, Taking over the Bus Pass system and providing training to the new receiving team. This was a challenge which was successfully received.

(Part Time Position) My role combines guest relations, operational coordination, and team supervision. I manage reception duties including bookings, guest check-ins and enquiries, while also overseeing bar and restaurant service to ensure a seamless customer experience. This position has strengthened my communication skills, ability to multitask under pressure, and commitment to delivering exceptional service standards.

• Trained new staff members, leading to improved service standards.
• Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
• Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
• Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.

• Sales for telecom services, selling broadband services, digital phone lines and mobile contacts to businesses within the Oxford and Bucks region. This was a fast paced role in which I quickly learned to adapt to various customers expectations, understand their needs and tailor a package to suit them. I began earning commission immediately and consistently met targets throughout my time with BT.

• Assisted in processing international payment transfers for business and personal trading accounts.
• Tracing, registering and recalling funds.
• Supported clients & Account managers in resolving account errors and discrepancies.
• Utilised Microsoft Outlook, Excel, and Barclays UK banking applications for data entry and analysis.
• Communicated frequently with financial advisors and clients to ensure effective resolutions and processes for clients while maintaining accuracy and efficiency.
• Sales communications
• Working Closely with compliance to ensure authenticity.

• I worked for Audley Group as a Receptionist at the Audley Chalfont Dene Village. My job involved general reception and admin duties within a customer facing role. I predominantly worked independently, on a single reception desk, catering for 154 independent properties and several on site businesses. However, I was part of a large team and moved between departments including the Care Team & Hospitality Team.
• Working independently and managing the reception desk
• Booking Events and Entertainment & organising large scale events for up to 100 people.
• Frequent sales, up-selling and promotion, for events additionally to selling packages for the Gym, Spa, Restaurant and living accommodation on site.
• Calculating and Invoicing Utility Bills.
• Assistance to Emergency onsite Care services. This includes assisting in first aid and providing both mental and physical support and dealing calmly and professionally in emergency situations.
• Advertising and Promotion
• Computer and Data Input
• Administration duties
• Telephone Communication.
• Organising Internal schedules for Gardening & Maintenance.
• Camel (Manga) Training

• Managed ticket sales for club events and boat parties, ensuring steady weekly growth.
• Developed comprehensive packages
• Streamlined communication processes to enhance customer engagement and improve sales effectiveness.

• Supported venue operations as a hostess and waitress.
• Assisted in serving customers with food/beverage service including cocktail making.
• Facilitated communication between Dutch and Spanish customers, translating menus into English. Accomplishing social challenges presented and adapting to the environment.
• Engaged in public relations work to attract customers to the venue..
• Handled payment transactions and invoicing duties.
• Customer service

I worked at a NHS dental clinic for 1 month. This was a temporary role due to covering sick leave. My responsibilities Included:

• Client and medical communications
• Data entry
• Reception / admin duties.

Waitressing / Hostessing for multiple large scale events including weddings, parties, wakes and conferences. I began as a waiting staff and worked my way up to being a team leader.