Kamil Eser
London
Summary
A highly skilled professional with expertise in time management, communication, and multitasking. Fluent in multiple languages and adept at handling VIP clientele, offering a personable approach to service. Demonstrates proficiency in event planning, travel arrangements, and hotel services, ensuring seamless operations. Known for maintaining composure under pressure and excelling in email correspondence and telephone etiquette. Career goals include leveraging skills to enhance client satisfaction and operational efficiency within the hospitality industry.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Concierge and Front house assistant
Nuveen Ltd | 201 Bishopsgate, London EC2M 3BN
London
2014.03 - Current
- Collaborated efficiently with team members for streamlined operations.
- Managed front desk operations effectively during peak hours.
- Planned schedules to support consistent service delivery and reception coverage.
- Kept track of inventory levels regularly for efficient supply management.
- Performed administrative tasks to support management needs regularly.
- Ensured smooth operations for daily concierge activities.
- Conducted regular checks on facilities; maintained functionality and appearance standards consistently.
- Maintained accurate and up-to-date records for smooth handovers.
Chef de rang
Savoy Hotel
London
2006.08 - 2014.02
- Enhanced guest dining experience by efficiently handling table service.
- Helped create inviting atmosphere through polite, friendly interactions with customers.
- Effectively communicated with kitchen staff for seamless coordination of orders.
- Upheld high standards of hygiene in food preparation areas with meticulous cleaning practices.
- Supervised restaurant team members, mentoring junior staff in key sales techniques including upselling and cross-selling.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Demonstrated thorough knowledge of menu items for informed recommendations to guests.
- Handled cash payments accurately, minimising errors and discrepancies at end-of-day tallying.
- Streamlined order processing by quickly relaying accurate information between waiting staff and kitchen.
- Maintained detailed knowledge of daily specials to provide accurate information to guests.
Chef de rang
Browns Hotel , Mayfair
London
2003.03 - 2006.04
- Effectively communicated with kitchen staff for seamless coordination of orders.
- Ensured efficient setup of tables prior to service period for smooth operation.
- Managed reservations to maximise seating capacity whilst maintaining quality service.
- Remained calm under pressure during peak hours, providing impeccable service despite high demands.
- Provided visible coverage on restaurant floor to maximise guest engagement.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Bar staff member
Grosvenor House Hotel
London
2001.08 - 2003.02
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Engaged in upselling techniques, boosting sales revenue.
- Helped organise special events at bar.
- Adhered to health and safety regulations strictly.
- Managed bar inventory for efficient operation.
- Made cocktails for customer enjoyment.
- Ensured customer satisfaction by providing excellent service.
Education
Bachelor of Business Administration - Tourism management
University of Greenwich
London 2003.09 - 2006.06
Skills
- Time management expertise
- Communication proficiency
- Multitasking proficiency
- Fluent in multiple languages
- Personable approach
- VIP clientele management
- Skilled in event planning
- Mail and package handling
- Travel arrangement expertise
- Hotel services knowledge
- Telephone etiquette
- Calm under pressure
- Email correspondence
- Excellent communication
Affiliations
- Gardening ,Golf and Football
Certification
Train the trainer Certification
Supervisor and Manager training
Languages
English
Proficient (C2)
Turkish
Proficient (C2)
Japanese
Upper intermediate
German
Beginner
Timeline
Concierge and Front house assistant
Nuveen Ltd | 201 Bishopsgate, London EC2M 3BN
2014.03 - Current
Chef de rang
Savoy Hotel
2006.08 - 2014.02
Bachelor of Business Administration - Tourism management
University of Greenwich
2003.09 - 2006.06
Chef de rang
Browns Hotel , Mayfair
2003.03 - 2006.04
Bar staff member
Grosvenor House Hotel
2001.08 - 2003.02