URVI CHAVDA
Edinburgh
Summary
A dedicated professional with expertise in helpdesk operations and large cash/cheque deposits, demonstrating resilience to stressful situations and a proactive approach to problem diagnosis. Skilled in resource allocation, stockroom operations, and basic accounting, ensuring efficient workflow management. Proficient in communication, both via email handling and telephone manner, complemented by chatbot operation capabilities. Committed to leveraging time-management skills to achieve organisational goals while maintaining high standards of service delivery.
Overview
3
3
years of professional experience
Work history
Front of House
GDK
08.2025 - Current
- GDK Front of house Greeting &Welcoming Guests: Provide a warm, professional welcome and ensure guests feel comfortable upon arrival.
- Customer Service: Assist customers with enquiries, provide information about services/products, and resolve.
- Reception Duties: Answer phone calls, respond to emails, and manage front desk operations efficiently.
- Cash Handling & POS Operation: Process payments accurately using POS systems, handle cash transactions, and issue receipts.
- Maintaining Clean & Presentable Area: Keep the reception, lobby, or front counter tidy and visually appealing.
- Complaint Handling: Address customer concerns calmly and escalate issues when needed.
- Maintained clean and organised front of house area for a welcoming environment.
Customer Service Officer
NDIGO AIRLINES
05.2023 - 06.2024
- Delivered prompt, friendly service to passengers, ensuring a positive experience.
- Took customer enquiries, resolved complaints calmly, and maintained professionalism under pressure.
- Managed front desk duties, ticketing, and customer records with accuracy.
- Demonstrated strong communication, time management, and multitasking in a busy environment. Maintained organised service counters, supporting smooth operations during peak hours.
- Collaborated closely with team members to provide seamless service experience.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Managed difficult customer situations for maintaining company reputation.
- Gathered customer feedback to identify successes and highlight improvement opportunities.
Education
Master - Medical Biotechnology
EDINBURGH NAPIER UNIVERSITY
09.2025 -
BS.C. - Biotechnology
Gujarat University
01.2015 - 01.2018
Skills
- Time-management
- Proactive approach
- Problem Diagnosis
- Resource allocation
- Email handling proficiency
- Good telephone manner
- Helpdesk operations
- Resilience to stressful situations
- Chatbot operation
- Large cash/cheque deposits expert
- Basic accounting
- Stockroom operations
- Communication proficiency
LANGUAGES
ENGLISH
HINDI
GUJRATI
Timeline
Master - Medical Biotechnology
EDINBURGH NAPIER UNIVERSITY
09.2025 -
Front of House
GDK
08.2025 - Current
Customer Service Officer
NDIGO AIRLINES
05.2023 - 06.2024
BS.C. - Biotechnology
Gujarat University
01.2015 - 01.2018