Denny Kloosterman
Summary
Employers, teachers and friends have all described me as a hard working, social and a polite individual, with a good sense of humor. I enjoy new challenges and do not quit easily. Given a task, no matter how hard it is, I believe in seeing it through to completion. I am very mindful of others and believe that we should all be treated with respect.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Front house staff member/ receptionist
Bannatyne health club
Ashford , Kent
2024.05 - Current
- Managed front desk operations, ensuring smooth workflow.
- Maintained clean reception area, promoting a positive image of the company.
- Escorted visitors to correct destinations within the premises, providing courteous service.
- Coordinated meeting room bookings for seamless business meetings.
- Resolved customer complaints for improved satisfaction rates.
- Facilitated effective inter-departmental communication, enhancing collaboration efforts.
- Prioritised tasks effectively under pressure to meet deadlines.
Customer service assistant
Argos in Sainsbury’s
hythe
2023.11 - 2024.01
- I work as a customer service assistant. It involves helping retrieve customers items and handle refunds. Also putting stock away correctly matching that on the system.
Martello Auction House
2019.10 - 2023.10
- Assisted on auction viewings and handling customer transactions.
Trading assistant
Sainsburys park farm, folkestone
folkestone
2022.07 - 2023.01
- I worked as a trading assistant. The role involved assisting customers on the shop floor. Stacking shelves precisely and according to that of the shop floors layout.
Education
GCSEs -
The Archbishops School
Canterbury 2017.01 - 1 2022
A-Levels -
The Canterbury academy
2022.01 - 1 2024
Skills
- Decision-Making efficiency
- Booking systems operation
- Sales persuasion
- Technical equipment usage
- Front desk software proficiency
- Guest relations
- Empathy and compassion
- Collaborative teamwork
- First aid training
- Telephone etiquette
- Initiative taking
- Communication proficiency
- Patience under pressure
- Resilience under pressure
- Time efficiency
- Multitasking efficiency
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
- Microsoft Office Suite
- Proactive initiative
Certification
- GCSES
- English, Math, Combined Triple Science, Religious Studies, History, Physical Education, Business Studies and Computer Science.
- A Levels
- Computer Science, Mathematics and Psychology.
- Full UK Driving License
- Microsoft Certificate
Hobbies and Interests
Former Member of the Millwall Archbishops Academy U19s, I really enjoy sports; I have a passion for football., I’m also a long distance swimmer.
Voluntary work
- Assistant coach, Leading and organising activities and sport events for younger students out of school for my club.
- Mechanical assistance, During my free time, I assist my mechanic friend in his self employed car repair service. Occasionally helping with repairs on cars and bikes.
Languages
Dutch
Intermediate
B1
Timeline
Front house staff member/ receptionist
Bannatyne health club
2024.05 - Current
Customer service assistant
Argos in Sainsbury’s
2023.11 - 2024.01
Trading assistant
Sainsburys park farm, folkestone
2022.07 - 2023.01
A-Levels -
The Canterbury academy
2022.01 - 1 2024
Martello Auction House
2019.10 - 2023.10
GCSEs -
The Archbishops School
2017.01 - 1 2022