Shirley Storey
Heysham,Lancashire
Summary
Compassionate Care Home Manager with 14 years of experience leading a profitable provision with outstanding care. Prioritising resident wellbeing through dedicated staff development, resulting in a residence consistently in demand. Organised recruitment of care assistants accustomed to building and leading empathetic care teams. Recruits top talent and mentors individuals to deliver compassionate and focused care. Excellent leadership skills coupled with superior communication and operational oversight.
Overview
27
27
years of professional experience
Work history
Care Home Manager
The Sands Care Home
Morecambe, Lancashire
05.2000 - 05.2004
- Implemented strategic decisions for future and growth of care services.
- Oversaw staff recruitment, training and development to determine residents remain in consistently safe hands.
- Managed company budgets and staff rota for optimum productivity and profitability.
- Used regulation expertise to continually improve care standards, driving business forward and bettering company reputation.
- Connected patients with social services programs, transportation assistance and translation services.
- Developed nursing home goals and objectives for staff to comply with.
- Collaborated with families, friends and social support groups of patients to develop treatment plans.
- Registered patients and filed documents to safeguard records.
- Developed and updated personalised care plans suitable for patient needs.d
- Recruited and trained high-quality healthcare providers to perform best practices in home care.
- Documented case management activities to maintain active records.
- Worked with staff to promote company vision and ethos internally and within wider community.
Senior Residential Care Worker
Fernbank Retirement Home
Heysham, Lancashire
03.1990 - 05.2000
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Helped service users to gain ability to function independently in society.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Assessed clients and documented information for records and analysis.
- Monitored client progress and adapted support programmes to meet changing needs.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Assisted service users to obtain and access community resources.x
- Recommended clients for specific treatment programmes to aid timely recovery.
- Developed tailored action plans whilst prioritising pressing concerns.
- Reported on clients' progress to evaluate service impact.
Newsagent
Self Employed
Morecambe, Lancashire
07.1977 - 03.1990
- Prepared orders for customers with wrapped, bagged and boxed items.
- Prepared invoices for customers with large orders or special sales types.
- Tagged products quickly and accurately with price tags and stickers.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Demonstrated product usage and features to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Designed visually pleasing in-store and window displays to increase footfall.
- Organised displays to promote inventory and encourage customer purchases.
- Requested and checked customer IDs at checkout for age-restricted products.
- Carried out active selling from initial customer greeting.
- Inspected products for damages and expiry dates before processing refunds.
- Explained establishment policies to customers and offered advice on selections.
- Managed customer lines for minimum wait times and high satisfaction.
Education
GCSEs - Various
Stainbeck High School
Leeds 09/1958 - 05/1960
Other - Various
Bentley Lane primary school
Leeds 09/1958 -
Skills
- High quality care
- Dementia care
- Documentation management
- Social services
- Staff Management
- Training and mentoring
- Medication dispensing
- Multidisciplinary team collaboration
- Seasoned in medical clinical procedures
Timeline
Care Home Manager
The Sands Care Home
05.2000 - 05.2004
Senior Residential Care Worker
Fernbank Retirement Home
03.1990 - 05.2000
Newsagent
Self Employed
07.1977 - 03.1990
GCSEs - Various
Stainbeck High School
09/1958 - 05/1960
Other - Various
Bentley Lane primary school
09/1958 -
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