Olivia Sansom
Newcastle upon Tyne,Alaska
Summary
Empowering professional talented at planning and delivering motivational sessions for optimal participant engagement. Builds rapport easily and nurtures inclusive environment. Provides outstanding customer experience to maximise rate of return clients.
Overview
1
1
year of professional experience
Work History
Bar staff member
Ancaster Social Club
Ancaster, Lincolnshire
06.2023 - Current
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Increased footfall with engaging promotional strategies.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Handled cash transactions to ensure accurate accounting.
- Assisted in training new staff, contributing to team efficiency.
- Checked identification to maintain legal compliance.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Summer camp counsellor
Camp Waldemar
Hunt, Texas
05.2024 - 08.2024
- Enhanced children's social skills by facilitating group activities.
- Guided campers towards self-reliance through daily living tasks.
- Fostered teamwork among campers by organising team-building exercises.
- Ensured safety of all participants during outdoor activities.
- Prepared daily activity schedules, enabling structured routine.
- Inspired positive behaviour, acting as an ambassador and role model.
- Cultivated rapport with campers and arranged team-building activities to increase camper social engagement.
- Taught campers throughout activities, encouraging engagement from all levels of learners.
Education
A-Levels - Politics, History and Business
Stamford Endowed Schools
Stamford 09.2020 - 07.2022
Politics and Sociology
Newcastle University
Newcastle upon Tyne 09.2022 -
Skills
- Cash handling
- Customer service
- Time-Efficient service
- Up-Selling techniques
- Handling customer complaints
- Verbal communication
- Outstanding customer service
- Team collaboration
- Strong communication
Timeline
Summer camp counsellor
Camp Waldemar
05.2024 - 08.2024
Bar staff member
Ancaster Social Club
06.2023 - Current
Politics and Sociology
Newcastle University
09.2022 -
A-Levels - Politics, History and Business
Stamford Endowed Schools
09.2020 - 07.2022
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