Summary
Overview
Work history
Education
Skills
Timeline
Generic

Angela Hardy

Gateshead,Tyne and Wear

Summary

Highly organised and customer-focused professional with extensive experience in delivering exceptional service. Demonstrates strong communication, teamwork, and interpersonal skills, ensuring efficient handling of customer complaints and cash transactions. Proficient in alcohol serving techniques and stock rotation practices, maintaining a time-efficient service even during late hours. Committed to providing a patient and tolerant approach to all customer interactions.

Reliable and personable, combining excellent communication and teamwork skills. Demonstrated ability to manage time effectively and adapt to fast-paced environments. Ready to contribute to customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work history

Bar staff member

The High Field Hotel
Sunderland
2026.01 - Current
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Served customers to foster a friendly atmosphere.
  • Managed bar inventory for efficient operation.
  • Ensured customer satisfaction by providing excellent service.

Seasonal Stylist

Levi’s Strauss and co
2025.09 - 2026.01
  • Delivered excellent customer service by answering queries and providing product information.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
  • Boosted sales through suggestive selling techniques.

Bar supervisor

Springwell social club
2021.11 - 2024.01
  • Assisted customers by serving drinks promptly.
  • Managed till operations and accurate counting of takings.
  • Supported stock order processes and collected gas receipts.
  • Created staff rotas and performed banking duties.
  • Collected change efficiently for customer transactions.

Education

POLICING and CRIMINOLOGY

Newcastle college univeristy center
Newcastle upon Tyne
2025.09 -

CRIME SCENE INVESTIGATION COURSE

John academy
2024.10 - 2024.11

Foundation Degree in Science - POLICING, CRIMINOLOGY and LAW

Newcastle college university centre
2023.09 - 2025.06

FDA L4 BUSINESS MANAGEMENT - undefined

Newcastle college university centre
2022.09 - 2023.01

BTEC L3 NATIONAL EXTENDED DIPLOMA IN BUSINESS MANAGEMENT - undefined

Newcastle college
2020.09 - 2022.01

GCSE’s -

Lord Lawson of beamish academy
2015.09 - 2020.01

Skills

  • Organisation
  • Customer service
  • Communication
  • Teamwork
  • Cash handling
  • Interpersonal skills
  • Alcohol serving techniques
  • Handling customer complaints
  • Stock rotation practices
  • Patience and tolerance
  • Time-Efficient service
  • Comfortable with late hours

Timeline

Bar staff member

The High Field Hotel
2026.01 - Current

POLICING and CRIMINOLOGY

Newcastle college univeristy center
2025.09 -

Seasonal Stylist

Levi’s Strauss and co
2025.09 - 2026.01

CRIME SCENE INVESTIGATION COURSE

John academy
2024.10 - 2024.11

Foundation Degree in Science - POLICING, CRIMINOLOGY and LAW

Newcastle college university centre
2023.09 - 2025.06

FDA L4 BUSINESS MANAGEMENT - undefined

Newcastle college university centre
2022.09 - 2023.01

Bar supervisor

Springwell social club
2021.11 - 2024.01

BTEC L3 NATIONAL EXTENDED DIPLOMA IN BUSINESS MANAGEMENT - undefined

Newcastle college
2020.09 - 2022.01

GCSE’s -

Lord Lawson of beamish academy
2015.09 - 2020.01
Angela Hardy