Olivia Nicholson
Redcar,Redcar and Cleveland
Summary
I am a very organised and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am also a detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am always keen to learn new skills and I can adapt to new situations quite quickly.
Overview
4
4
years of professional experience
Work History
Bar Staff Member
Coatham Road Social Club
Redcar, Redcar and Cleveland
07.2022 - Current
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Trained and supervised junior staff to maintain service standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Sales Marketer
IOR Marketing
Middlesbrough, Redcar and Cleveland
05.2023 - 07.2023
- Hit targets within designated deadlines.
- Developed sales skills working independently.
- Attended multiple business meetings regarding deadlines and new ideas.
- Established effective sales techniques.
- Adapted to the flexibility of the role including travelling to a range of locations across the country.
Cleaner
Host and Stay
Skelton, Redcar and Cleveland
06.2022 - 11.2022
- Safely stored cleaning solutions, equipment and chemicals.
- Reported breakages to supervisor.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Worked quickly to complete cleaning within allotted timeframes.
Bar Manager
Chapter 3
Redcar , Redcar and Cleveland
03.2022 - 01.2023
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Organised special events and functions and corporate lunches.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Oversaw line cleaning and cellar management.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Planned staffing levels based on evolving service demands.
- Identified and addressed underperformance and non-compliance.
- Led team to deliver outstanding hospitality operations.
- Offered discounts and promotions to encourage purchases.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
Bar Staff Member
Prosecco Quarter
Redcar, Redcar and Cleveland
09.2021 - 01.2022
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Trained and supervised junior staff to maintain service standards.
- During this job I also adapted to new situations such as working long hours and working independently.
Work placement
Red group LTD
Redcar, Redcar and Cleveland
09.2020 - 02.2021
- Worked caring for adults with learning disabilities.
- Went on trips to encourage them to become more socially active.
- No two days were the same as we completed new activities each day.
- Patience, understanding and flexibility was important in this role due to each individual having different needs.
- communication was vital in this role and increased my confidence when interacting with others.
Packaging Assistant
Whitewash laboratories
Billingham, Stockton-on-Tees
11.2019 - 12.2019
- Employed knowledge of continuous improvement methodologies to drive progress.
- Recorded finished tasks promptly to aid performance monitoring.
- Prepared packaged products for dispatch.
- Coordinated and transported supply of materials to and from production line.
- Read and completed work orders in warehouse environment.
- Stored finished products in orderly manner to avoid errors.
- Completed packing tasks with consistency.
Cafe Waitress
Stray Cafe
Redcar, Redcar and Cleveland
06.2019 - 10.2019
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Boosted sales by suggestively selling sides, drinks and desserts.
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Certificate of Higher Education - Health and Social care
Teesside University
Middlesbrough 09/2022 - 05/2023
GCSEs - Mathematics
Redcar and Cleveland College
Redcar 09/2020 - 09/2021
GCSEs - English literature, English language
Outwood Academy Redcar
Redcar 09/2014 - 06/2019
Skills
- Problem solving
- Inventory control
- Till balancing
- Outstanding customer service
- Marketing and sales experience
- Suggestive selling
- Reporting and documentation
- Employee management
- Customer service
- Sales expertise
- New staff training
- Performance improvement
- Positive attitude
- Good IT skills
Timeline
Sales Marketer
IOR Marketing
05.2023 - 07.2023
Bar Staff Member
Coatham Road Social Club
07.2022 - Current
Cleaner
Host and Stay
06.2022 - 11.2022
Bar Manager
Chapter 3
03.2022 - 01.2023
Bar Staff Member
Prosecco Quarter
09.2021 - 01.2022
Work placement
Red group LTD
09.2020 - 02.2021
Packaging Assistant
Whitewash laboratories
11.2019 - 12.2019
Cafe Waitress
Stray Cafe
06.2019 - 10.2019
Certificate of Higher Education - Health and Social care
Teesside University
09/2022 - 05/2023
GCSEs - Mathematics
Redcar and Cleveland College
09/2020 - 09/2021
GCSEs - English literature, English language
Outwood Academy Redcar
09/2014 - 06/2019
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