Summary
Overview
Work history
Education
Skills
Timeline
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Macey Matthews

Manchester ,England

Summary

Friendly and adaptable, equipped with strong communication and teamwork skills, paired with keen ability to handle high-pressure environments. Possess solid foundation in customer service and problem-solving, ensuring seamless and enjoyable experience for patrons. Ready to contribute to positive and energetic atmosphere that enhances customer satisfaction and loyalty.

Overview

2026
2026
years of professional experience
2024
2024
years of post-secondary education

Work history

Bar Staff Member

The Charleston
Manchester , England
10 2024 - 12 2024
  • Prepared and served alcoholic beverages including wine, craft beer and custom cocktails to 100-150 customers per shift.
  • Maintained a clean organised, and well-stocked bar area by managing inventory, wiping down surfaces, loading/unloading dishes, and replenishing fresh ingredient.
  • Warmly welcomed 100+ customers per shift with a smile ensuring they were promptly served and satisfied.
  • Handeled and prosessed £1,000s+ in transactions per shift including credit, debit, and cash payments.
  • Ensured a safe environment by coordinating with team to regulate alcohol consumption and prevent conflicts.
  • Engaged in up selling techniques to customers, boosting sales revenues.

Sales Representative

Resolve Solutions
Manchester, Manchester
05.2025 - 06.2025
  • Tailored pitches according to individual consumer preferences to increase conversion rates.
  • Fostered strong customer relationships through exceptional service.
  • Maintained thorough records of all sales activities to ensure transparency.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Participated in team-building activities, promoting a harmonious work environment.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Knocked hundreds doors per day speaking to a third of them.

Education

GCSE -

St Matthews RC High School
Manchester
09/2018 - 07.2023

Skills

  • Active listening
  • Stress management
  • Problem solving
  • Patience
  • Empathy
  • Adaptability
  • Clear communication
  • Time management
  • Conflict resolution
  • Negotiation skills
  • Analytical thinking
  • Emotional intelligence
  • Excellent customer service
  • Fast and accurate order taking
  • Multitasking under pressure

Timeline

Sales Representative

Resolve Solutions
05.2025 - 06.2025

Bar Staff Member

The Charleston
10 2024 - 12 2024

GCSE -

St Matthews RC High School
09/2018 - 07.2023

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Macey Matthews