Poppy Fisher
Cinderford,Gloucestershire
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. I am dedicated, hard- working and passionate about the things that I do. Everything I do, I do with pride and care and hope to help people in any job that I pursue. As proven in my previous jobs, I can offer a friendly face and assistance to any customer without fail. I can offer creative knowledge, team work and friendship to my co- workers. I can offer enthusiasm and a desire to make my mark. Passionate about serving in warm, efficient and courteous manner while exceeding expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service.
Overview
2
2
years of professional experience
Work history
Bar Staff Member
Viney Hill Football and social club
Viney Hill, Gloucestershire
02.2023 - Current
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Reconciled financial accounts before and after shift for audit purposes.
- Checked and reported faulty equipment to supervisors for repair.
- Shuffled drink bottles and glasses to create attractive displays.
- Handled and moved supplies between stores and bars for restocking and storage.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Cleared counters and disposed of waste and broken glass.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Adjusted lighting and music, creating entertaining atmosphere.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Peeled and sliced fruits for garnishing drinks.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Secured high-value products in locked cabinets, minimising damage and theft.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Retail Assistant
Primark
Gloucester, Gloucestershire
11.2021 - 07.2022
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Processed product returns, ensuring items were clean and resaleable.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Operated cash registers with accuracy and processed cash and card transactions.
- Built lasting relationships with clients through customer service interactions.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Processed returned or exchanged items and provided refunds to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Adhered to company procedures and guidelines to maintain compliance.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Showed a strong interest in visual merchandising through communication and maintaining relationships with co- workers.
Administration Assistant
Bituchem
Cinderford, Gloucestershire
06.2021 - 09.2021
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Sorted and distributed business correspondence to correct department or staff member.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Managed customer orders and invoices to reduce financial discrepancies.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
Education
GCSEs - Mathematics, English literature and language, Combined science (biology, chemistry and physics)
John Kyrle High School and Sixth Form Centre Academy
Ross-on-Wye 09/2016 - 06/2021
GCSEs - Business studies, History, Spanish and Fine Art
John Kyrle High School and Sixth Form Centre Academy
Ross-on-Wye 09/2016 - 06/2021
A-Levels - Fine art
John Kyrle High School and Sixth Form Centre Academy
Ross-on-Wye 09/2021 - 06/2023
Skills
- I have excellent communication action skills and love to meet new people Communication is very important to me and is something that I have been very confident with since a young age
- My communication skills allow me to work well in a team and to always help others
- Furthermore this has helped me develop skill of problem solving In a difficult situation I always use my initiative and find a solution
- I am very open- minded to trying new things, eg, accept and respect criticism, follow instructions and listen to new ideas
- I am an extremely creative person and have been since a young age I have always been very artistic
- I have a great skill of adaptation and listen to instructions when given and complete tasks with good time management and enthusiasm
- Exemplary customer service
- Target-driven
- Efficient multitasker
- Face-to-face selling
- Fashion retail
- Fashion and styling expertise
- Accurate money handling
- Retail merchandising expertise
- Outstanding customer service
- Energetic self-starter
- Self-motivated
- Confident communicator
- Outgoing and enthusiastic
- Organised and reliable
- Courteous
- Suggestive selling
- Problem solving
- Bar cleaning and maintenance
- Product displays
- Positive attitude
- Reporting and documentation
- Performance improvement
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Bar Staff Member
Viney Hill Football and social club
02.2023 - Current
Retail Assistant
Primark
11.2021 - 07.2022
Administration Assistant
Bituchem
06.2021 - 09.2021
GCSEs - Mathematics, English literature and language, Combined science (biology, chemistry and physics)
John Kyrle High School and Sixth Form Centre Academy
09/2016 - 06/2021
GCSEs - Business studies, History, Spanish and Fine Art
John Kyrle High School and Sixth Form Centre Academy
09/2016 - 06/2021
A-Levels - Fine art
John Kyrle High School and Sixth Form Centre Academy
09/2021 - 06/2023
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