Luke Maher
Huddersfield,W. Yorkshire
Summary
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
With a strong history of exceptional service. I am an organised and dependable candidate, successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. As a detail-oriented team player with strong organizational skills, I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking a position that offers professional challenges utilizing interpersonal skills, and I can offer excellent time management, customer service and problem-solving skills.
Overview
5
5
years of professional experience
Work history
Bar Staff Member
J D Wetherspoons
Cambridge, Cambridgeshire
04.2022 - 06.2022
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
FOH and Grilling
Nando's
Cambridge, Cambridgeshire
09.2021 - 04.2022
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Promoter
MASH
Cambridge, Cambridgeshire
10.2021 - 03.2022
- Used social media ads to promote events and sell tickets to interested attendees.
- Provided key benefits and advantages of events, services and products, discussing pricing with interested parties.
- Used product and service knowledge to guide customer decision-making.
- Interacted with passers-by and initiated conversations, introducing company products and brands with sales pitches.
Paint Sprayer
SpS Ltd
Wakefield, East Riding of Yorkshire
09.2018 - 08.2021
- Applied polishing techniques to smoothen surfaces and guarantee meticulous finish.
- Followed PPE maintenance routines to keep in full working order.
- Read and understood engineering drawings to correctly complete designated tasks.
- Kept work areas clean, tidy and hazard-free, maintaining high standard of housekeeping.
- Used tools and equipment to successfully repair and finish items before spraying.
Website Design and Maintenance
SpS Ltd & SugarVelvetCakeCompany
Huddersfield, Kirklees
09.2017 - 08.2021
- Collaborated with directors to develop brand identity.
- Strategically wrote and published blog posts, company announcements and press releases, using social media channels to maximise reach.
- Scheduled social media posts and promptly responded to customer messages.
- Collaborated with writing team and content manager to develop strategic content.
- Modified and updated website content to deliver fresh newsfeed.
Education
GCSEs - English
Home Education
Huddersfield 11/2017 - 12/2017
GCSEs - Maths
Home Education
Huddersfield, Kirklees 06/2021 - 06/2021
Certificate of Higher Education - Health Professionals
Stonegate College
Huddersfield, Kirklees 12/2020 - 08/2021
Bachelor of Science - Biomedical Science
Anglia Ruskin University
Cambridge, Cambridgeshire 09/2021 - 06/2022
Bachelor of Science - Biomedical Science
The Manchester Metropolitan University
Manchester 09/2022 -
Skills
- Verbal communication
- Organised and reliable
- Beer, wine and cocktail service
- Till balancing
- Outstanding customer service
- Courteous
- Food service
- Strong communication
- Suggestive selling
- Safe serving knowledge
- Problem solving
- Inventory control
- Sales expertise
- Dining room management
- Food running
- Point Of Sale system operation
- Cash register operation
- Beverage preparation
- Reporting and documentation
- Ordering procedures
- Beverage upselling
- Positive attitude
- Hospitality service expertise
- Product sales optimisation
- Markdown/promotional procedures
- Social media management
- Strong customer service orientation
- Complaint handling
- Adaptive team player
- Office 365 proficient
- Digital marketing
Languages
English
Native
Timeline
Bar Staff Member
J D Wetherspoons
04.2022 - 06.2022
Promoter
MASH
10.2021 - 03.2022
FOH and Grilling
Nando's
09.2021 - 04.2022
Paint Sprayer
SpS Ltd
09.2018 - 08.2021
Website Design and Maintenance
SpS Ltd & SugarVelvetCakeCompany
09.2017 - 08.2021
GCSEs - English
Home Education
11/2017 - 12/2017
GCSEs - Maths
Home Education
06/2021 - 06/2021
Certificate of Higher Education - Health Professionals
Stonegate College
12/2020 - 08/2021
Bachelor of Science - Biomedical Science
Anglia Ruskin University
09/2021 - 06/2022
Bachelor of Science - Biomedical Science
The Manchester Metropolitan University
09/2022 -
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