Olivia Aldred
Skegness,Lincolnshire
Summary
Professional with expertise in team leadership, rota management, and staff training, showcasing strong written and verbal communication skills. Proficient in GDPR and regulatory compliance, with a proven ability in decision-making and problem-solving. Demonstrates advanced IT skills across Microsoft Office, Teams, and various company systems. Strong time management, organizational abilities, and customer service expertise, with a focus on KPIs and stakeholder communication.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Assistant Manager & In-Store Trainer
Specsavers
Skegness
2025.10 - 2026.05
- Oversee daily operations, staff rotas, and workflow allocation.
- Deliver team training and ensure mandatory compliance completion.
- Lead daily briefings and monitor performance targets.
- Support banking, administration, and patient service standards.
Qualified Optical Assistant (Cert III) & Contact Lens ACE
Specsavers
Swansea
2024.10 - 2025.08
- Delivered contact lens tuition and clinical support.
- Administered ophthalmic drops and assisted optometrists.
- Managed reception duties, GDPR compliance, and patient queries.
Optical Assistant Apprentice
Specsavers
Skegness
2023.05 - 2024.10
- Dispensed spectacles and interpreted prescriptions.
- Conducted pre-screening tests and adjusted frames.
- Supported appointment management and sales targets.
Sales Advisor – O2 Franchise
Celfone Trading Ltd
Skegness
2022.12 - 2023.05
- Set up FCA-compliant contracts and managed customer accounts.
- Achieved individual and store sales targets.
- Earlier roles available upon request (Sports Direct, Sweet Retreat, RJ&RL Hall Ltd).
Education
Level 3 Qualifications - Criminology, Applied Law, Sociology, Health & Social Care
Skegness Academy
2021.01 - 2022.01
GCSEs - English Literature, English Language, Mathematics, Combined Science
Skegness Academy
2014.01 - 2019.01
Level 3 Optical Assistant Apprenticeship - undefined
Specsavers
2023.01 - 2024.01
Skills
- Team leadership, rota management & staff training
- Strong written & verbal communication
- GDPR & regulatory compliance awareness
- Decision making & problem solving
- IT proficiency (Microsoft Office, Teams, Outlook, company systems)
- Time management & organisational skills
- Customer service & stakeholder communication
- Commercial awareness & KPI focus
- Compliance awareness
Certification
- Contact Lens ACE Accreditation
- Safeguarding, PREVENT & Compliance Training
- Emergency First Aid at Work (Certified by St John Ambulance)
Timeline
Assistant Manager & In-Store Trainer
Specsavers
2025.10 - 2026.05
Qualified Optical Assistant (Cert III) & Contact Lens ACE
Specsavers
2024.10 - 2025.08
Optical Assistant Apprentice
Specsavers
2023.05 - 2024.10
Level 3 Optical Assistant Apprenticeship - undefined
Specsavers
2023.01 - 2024.01
Sales Advisor – O2 Franchise
Celfone Trading Ltd
2022.12 - 2023.05
Level 3 Qualifications - Criminology, Applied Law, Sociology, Health & Social Care
Skegness Academy
2021.01 - 2022.01
GCSEs - English Literature, English Language, Mathematics, Combined Science
Skegness Academy
2014.01 - 2019.01