Adam Bucklar
Gosport,Hampshire
Summary
Results-driven professional specialising in management, customer service, and retail operations. Skilled in team leadership, performance management, and staff training. Expertise in conflict resolution, customer relationship management, stock management, and data analysis. Strong problem-solving, communication, and time management skills, with experience in staff rota arrangement and digital marketing, ensuring compliance with health and safety regulations.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Store Manager
Starbucks
Portsmouth
2025.07 - 2026.07
- Managed all aspects of store operations, consistently achieving high sales volumes, including record-breaking daily transactions (e.g., 1300+ transactions every Tuesday during UNiDAYS promotions).
- Analysed performance data, conducted audits, and implemented strategic initiatives to drive store growth and profitability.
- Led and motivated a diverse team, fostering a positive and productive work environment.
- Conducted HR investigations and meetings, including assisting with external investigations at other stores.
- Recruited and onboarded over 20 employees alone with a current turnover rate of 15%.
Senior Assistant Store Manager
Starbucks
2024.01 - 2025.07
- Oversaw daily operations, supported the Store Manager, and assumed full responsibility in their absence.
- Managed inventory, financial reporting, and ensured compliance with company standards.
- Provided extensive operational support and new starter training to multiple stores across the South (including Peterborough, Slough, Fleet, Southampton, Portsmouth, Bournemouth, Basingstoke, Reading), demonstrating adaptability and operational knowledge.
Assistant Store Manager
Starbucks
2023.05 - 2024.01
- Achieved rapid progression from Barista to Shift Manager, then Assistant Store Manager within one year.
- Responsible for supervising and leading shifts, ensuring excellent customer service and operational efficiency.
- Managed daily administrative duties, including employee performance management and team coordination.
- In charge of the Instagram and Facebook page for the store, building it from scratch and getting it to over 3000 followers in less than a year to create more hype mainly aimed towards new launches.
Barista
Starbucks
Gosport
2021.03 - 2023.05
- Delivered consistent, high-quality beverage preparation and exceptional customer service.
- Actively contributed to a positive team atmosphere and supported new team members training.
Store Assistant
Wych Lane Premier
Gosport
2020.08 - 2021.03
- Supported the successful transformation of a convenience store into a thriving and vital superstore by getting trending products and utilising social media well.
- Developed strong relationships with local customers, enhancing community engagement and customer loyalty.
- Assisted in providing essential services to the community, including meal provisions during challenging Covid-19 times.
Service Assistant
McDonald's
Fareham
2018.08 - 2020.08
- Gained foundational customer service skills in a high-volume, fast-paced environment.
- Maintained perfect hygiene standards, contributing to a 5-star hygiene rating thorough deep cleaning/ clean as you go and adherence to procedures.
- Developed problem solving abilities and a proactive approach to team support.
Education
Level 3 - Sports Science and Injuries
St Vincent College
Gosport, Hampshire 2019.09 - 2020.07
Level 2 - Sport Science
Fareham College
2018.09 - 2019.07
GCSEs -
Crofton School
Stubbington 2013.09 - 2018.06
Skills
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Management & Leadership: Team Leadership, Performance Management, Staff Training & Development, Operational Oversight, Auditing, HR Investigations
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Customer Service: Conflict Resolution, Customer Relationship Management, Sales, Complaint Handling, Exceptional Service Delivery
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Retail Operations: Stock Management, POS Systems, Cash Handling, Merchandising, Food Handling & Storage Procedures, Data Analysis for Operations
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Core Competencies: Problem Solving, Communication, Teamwork, Adaptability, Proactive Approach, Time Management
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Staff rota arrangement
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Digital marketing
-
Stock control systems
-
Health and Safety regulations
References
References available upon request.
Timeline
Store Manager
Starbucks
2025.07 - 2026.07
Senior Assistant Store Manager
Starbucks
2024.01 - 2025.07
Assistant Store Manager
Starbucks
2023.05 - 2024.01
Barista
Starbucks
2021.03 - 2023.05
Store Assistant
Wych Lane Premier
2020.08 - 2021.03
Level 3 - Sports Science and Injuries
St Vincent College
2019.09 - 2020.07
Level 2 - Sport Science
Fareham College
2018.09 - 2019.07
Service Assistant
McDonald's
2018.08 - 2020.08
GCSEs -
Crofton School
2013.09 - 2018.06