Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Chrysoula Nikitopoulou

Turnpike Lane,London

Summary

Accomplished professional with extensive experience in management, organisation, and leadership. Demonstrates exceptional skills in training and development, scheduling employees, and staff rota arrangement. Proficient in POS system operation, customer service, cash handling, and inventory control. Adept at motivating teams to achieve store operations efficiency and maintain high standards of cleanliness and food hygiene. Strong background in food service with a keen understanding of profit and loss dynamics. Committed to enhancing customer engagement and ensuring optimal time-management within the workplace. Driven with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.

Overview

10
10
years of professional experience
2028
2028
years of post-secondary education

Work history

Store Manager

Caffe Nero
Victoria Station
11.2018 - 02.2025
  • Working in one of the busiest and profitable three-unit store in London due to strong leadership and efficiency
  • Weekly sales 58-60k
  • Managing orders, stock and forecasting future sales
  • Achieved Maestro role to ensure coffee quality is up to company's standards
  • Ensuring customer service and health and safety are met
  • Currently managing a team of 25 people
  • In charge of recruitment, training, performance reviews

Nursery Assistant

Lilipoupoli School
09.2016 - 08.2017
  • Managing a classroom of 12 kids age 3-4
  • Preparing breakfast, reading stories, changing nappies

Main Singer

Live Band
06.2015 - 05.2016

Education

IELTS - Band Score 6.0 or B2

Early Childhood Practitioner - undefined

09.2017 - 08.2018

High School Education - undefined

01.2014 - 01.2017

Certificate of Competency in English - Level B2

The University of Michigan
01.2008 - 01.2014

Skills

  • Management
  • Organisation
  • Leadership
  • Training and Development
  • Scheduling employees
  • Profit and loss understanding
  • Staff rota arrangement
  • POS system operation
  • Customer service skills
  • Staff training and development
  • Customer engagement
  • Cash handling
  • Inventory control
  • Team motivation
  • Store operations efficiency
  • Time-management
  • Food service background
  • Cleanliness
  • Food Hygiene

Languages

Greek
Fluent
English
Advanced (C1)

Timeline

Store Manager

Caffe Nero
11.2018 - 02.2025

Early Childhood Practitioner - undefined

09.2017 - 08.2018

Nursery Assistant

Lilipoupoli School
09.2016 - 08.2017

Main Singer

Live Band
06.2015 - 05.2016

High School Education - undefined

01.2014 - 01.2017

Certificate of Competency in English - Level B2

The University of Michigan
01.2008 - 01.2014

IELTS - Band Score 6.0 or B2

Chrysoula Nikitopoulou