Victoria Lowery
Hexham,United Kingdom
Summary
Dedicated professional with expertise in person-centred customer service and clinical diagnostics. Demonstrates strong skills in staff training, mentoring, and team leadership, with a proven track record in complaint resolution and problem-solving. Known for high attention to detail, professionalism, and effective time management. Committed to enhancing operational efficiency through strategic rota planning and adaptability.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Store Manager & In-Store Trainer
Specsavers
Hexham
2020.11 - 2025.07
- Led and developed a team of 16, including full rota and diary management
- Delivered in-house training and 1-to-1 development for all shop floor staff
- Handled complex customer care issues with professionalism and compassion
- Supported colleagues through pregnancy, sickness, and Covid-19 related changes
- Continued hands-on clinical work including optical assistant responsibilities
- Regularly conducted 1-2-1s to support team performance and morale
- Auditdata champion
Clinical Supervisor
Specsavers
Hexham
2019.08 - 2020.11
- Provided pre-screening diagnostic support including glaucoma and fundus imaging
- Delivered customer consultations on frames and lens options
- Processed NHS claims and banking procedures
- Coordinated lab and admin duties as required
- Basic servicing of private hearing aids including the changing of wax guards, domes and batteries
Clinical Supervisor
Specsavers
Carlisle
2018.07 - 2019.08
- Carried out all aspects of the Clinical Supervisor role (as above)
Optical Assistant (Cert 3)
Various Specsavers locations
2008.01 - 2017.01
- Long-standing experience across Specsavers in Hexham and Newcastle
- Built trusted customer relationships, advised on lens options and care
- Supported lab and admin functions, including contact lens ordering and stock
- Completed initial lab training and assisted with lens fitting and finishing
- Key contact for contact lens customers and trial management
Various Customer-Facing Roles
Various Customer-Facing Roles
2001.01 - 2015.01
- Travelled and worked in Canada and New Zealand in guest services and call centres
- Experience in adapting to new systems and environments quickly
- Strong service ethic and communication skills developed across sectors
Education
BA Hons - Ancient History and Archaeology
Newcastle University
2005.01 - 2008.01
BSc Hons - Psychology
University of Central Lancashire
2001.01 - 2004.01
A-Levels - Theology, English Literature, Sociology
Haydon Bridge County High School
1999.01 - 2001.01
Skills
- Person-centred customer service
- Clinical diagnostics
- Staff training & mentoring
- Complaint resolution and problem-solving
- Time management and adaptability
- Team leadership and rota planning
- High attention to detail and professionalism
Certification
- Cert 3 Optical Assistant (Currently studying Cert 4+)
- Fire Warden Certificate (St John Ambulance)
- Full UK Driving Licence
Affiliations
- Walking
- Reading
- Travelling
References
References available upon request.
Timeline
Store Manager & In-Store Trainer
Specsavers
2020.11 - 2025.07
Clinical Supervisor
Specsavers
2019.08 - 2020.11
Clinical Supervisor
Specsavers
2018.07 - 2019.08
Optical Assistant (Cert 3)
Various Specsavers locations
2008.01 - 2017.01
BA Hons - Ancient History and Archaeology
Newcastle University
2005.01 - 2008.01
Various Customer-Facing Roles
Various Customer-Facing Roles
2001.01 - 2015.01
BSc Hons - Psychology
University of Central Lancashire
2001.01 - 2004.01
A-Levels - Theology, English Literature, Sociology
Haydon Bridge County High School
1999.01 - 2001.01