Summary
Overview
Work history
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Victoria Lowery

Hexham,United Kingdom

Summary

Dedicated professional with expertise in person-centred customer service and clinical diagnostics. Demonstrates strong skills in staff training, mentoring, and team leadership, with a proven track record in complaint resolution and problem-solving. Known for high attention to detail, professionalism, and effective time management. Committed to enhancing operational efficiency through strategic rota planning and adaptability.

Overview

25
25
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Store Manager & In-Store Trainer

Specsavers
Hexham
11.2020 - 07.2025
  • Led and developed a team of 16, including full rota and diary management
  • Delivered in-house training and 1-to-1 development for all shop floor staff
  • Handled complex customer care issues with professionalism and compassion
  • Supported colleagues through pregnancy, sickness, and Covid-19 related changes
  • Continued hands-on clinical work including optical assistant responsibilities
  • Regularly conducted 1-2-1s to support team performance and morale
  • Auditdata champion

Clinical Supervisor

Specsavers
Hexham
08.2019 - 11.2020
  • Provided pre-screening diagnostic support including glaucoma and fundus imaging
  • Delivered customer consultations on frames and lens options
  • Processed NHS claims and banking procedures
  • Coordinated lab and admin duties as required
  • Basic servicing of private hearing aids including the changing of wax guards, domes and batteries

Clinical Supervisor

Specsavers
Carlisle
07.2018 - 08.2019
  • Carried out all aspects of the Clinical Supervisor role (as above)

Optical Assistant (Cert 3)

Various Specsavers locations
01.2008 - 01.2017
  • Long-standing experience across Specsavers in Hexham and Newcastle
  • Built trusted customer relationships, advised on lens options and care
  • Supported lab and admin functions, including contact lens ordering and stock
  • Completed initial lab training and assisted with lens fitting and finishing
  • Key contact for contact lens customers and trial management

Various Customer-Facing Roles

Various Customer-Facing Roles
01.2001 - 01.2015
  • Travelled and worked in Canada and New Zealand in guest services and call centres
  • Experience in adapting to new systems and environments quickly
  • Strong service ethic and communication skills developed across sectors

Education

BA Hons - Ancient History and Archaeology

Newcastle University
01.2005 - 01.2008

BSc Hons - Psychology

University of Central Lancashire
01.2001 - 01.2004

A-Levels - Theology, English Literature, Sociology

Haydon Bridge County High School
01.1999 - 01.2001

Skills

  • Person-centred customer service
  • Clinical diagnostics
  • Staff training & mentoring
  • Complaint resolution and problem-solving
  • Time management and adaptability
  • Team leadership and rota planning
  • High attention to detail and professionalism

Certification

  • Cert 3 Optical Assistant (Currently studying Cert 4+)
  • Fire Warden Certificate (St John Ambulance)
  • Full UK Driving Licence

Affiliations

  • Walking
  • Reading
  • Travelling

References

References available upon request.

Timeline

Store Manager & In-Store Trainer

Specsavers
11.2020 - 07.2025

Clinical Supervisor

Specsavers
08.2019 - 11.2020

Clinical Supervisor

Specsavers
07.2018 - 08.2019

Optical Assistant (Cert 3)

Various Specsavers locations
01.2008 - 01.2017

BA Hons - Ancient History and Archaeology

Newcastle University
01.2005 - 01.2008

Various Customer-Facing Roles

Various Customer-Facing Roles
01.2001 - 01.2015

BSc Hons - Psychology

University of Central Lancashire
01.2001 - 01.2004

A-Levels - Theology, English Literature, Sociology

Haydon Bridge County High School
01.1999 - 01.2001

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Victoria Lowery