Moridiyat O. oniga
Bradford
Summary
Motivated as a supervisor with 3 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Customer-oriented customer service representative with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Focused cashier with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work history
Healthcare support worker
Sugarman Health and Wellbeing
Leeds, Leeds
2023.02 - Current
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Accurately completed and recorded patients' NEWS scores, reporting findings to nurse in charge to maintain cohesive patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
Secretary
Hoy Global Limited
Shomolu, ,Lagos,Nigeria
2019.08 - 2022.06
- Drafted and distributed professional business letters and email correspondence.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Received and placed telephone calls to clients and prospective clients.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date databases containing confidential information.
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Processed inbound communications, forwarding to relevant departments for resolution.
Education
Master of Science - Financial management and investment
University of Bradford
Bradford 2022.09 - 2023.09
Bachelor of Business Administration - Financial Management
zenith university
Accra,Ghana 2014.07 - 2018.06
GCSEs - Commercials
Homat group of school
Ikorodu,Lagos,Nigeria 2006.03 - 2012.06
Skills
- Complaint handling
- Credit and debit processing
- Identification checks
- Cheque cashing
- Problem solver
- Basic computer knowledge
- Adaptive team player
- Administering payroll
- Database management
- General bookkeeping
- Multi-line phone systems
- Time management
Timeline
Healthcare support worker
Sugarman Health and Wellbeing
2023.02 - Current
Master of Science - Financial management and investment
University of Bradford
2022.09 - 2023.09
Secretary
Hoy Global Limited
2019.08 - 2022.06
Bachelor of Business Administration - Financial Management
zenith university
2014.07 - 2018.06
GCSEs - Commercials
Homat group of school
2006.03 - 2012.06