Tatiana De Luca
Bournemouth,Dorset
Summary
Highly compassionate and diligent professional. With ample experience in both customer service and the healthcare sector, a strong backlog of transferable skills, the ability to solve problems quickly and ensuring best outcomes in all work undertaken.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Healthcare support worker
University hospitals Dorset
Bournemouth, Dorset
02.2022 - 01.2025
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Customer care executive
NWM Solutions
Bournemouth, Dorset
09.2017 - 04.2018
- Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
Financial claims advisor
Rapid Reclaims
Bournemouth, Dorset
08.2016 - 08.2017
- Drafted detailed reports about each case handled, increased transparency.
- Trained junior advisors in customer service best practices, boosting customer satisfaction, and trained new management on how to use CRM systems and allocate data.
Education
Level 2 Counselling Skills and understanding mental health
NCFE Cache
Bournemouth 10.2023 - 01.2024
GCSEs - English, Maths, Science
Tregonwell Academy
Bournemouth 09.2013 - 06.2014
AS Level 3 ICT
Tregonwell Academy
Bournemouth 09.2013 - 06.2014
Skills
- Courteous demeanour
- Customer complaint management
- Team collaboration
- Active listening
- Empathy and compassion
- Workload management
Affiliations
- Psychology, neuroscience, rabbits, nature.
Timeline
Level 2 Counselling Skills and understanding mental health
NCFE Cache
10.2023 - 01.2024
Healthcare support worker
University hospitals Dorset
02.2022 - 01.2025
Customer care executive
NWM Solutions
09.2017 - 04.2018
Financial claims advisor
Rapid Reclaims
08.2016 - 08.2017
GCSEs - English, Maths, Science
Tregonwell Academy
09.2013 - 06.2014
AS Level 3 ICT
Tregonwell Academy
09.2013 - 06.2014
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