Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Tatiana De Luca

Tatiana De Luca

Bournemouth,Dorset

Summary

Highly compassionate and diligent professional. With ample experience in both customer service and the healthcare sector, a strong backlog of transferable skills, the ability to solve problems quickly and ensuring best outcomes in all work undertaken.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work history

Healthcare support worker

University hospitals Dorset
Bournemouth, Dorset
2022.02 - 2025.01
  • Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.

Customer care executive

NWM Solutions
Bournemouth, Dorset
2017.09 - 2018.04
  • Communicated effectively with diverse clientele, resolved wide range of queries and concerns.

Financial claims advisor

Rapid Reclaims
Bournemouth, Dorset
2016.08 - 2017.08
  • Drafted detailed reports about each case handled, increased transparency.
  • Trained junior advisors in customer service best practices, boosting customer satisfaction, and trained new management on how to use CRM systems and allocate data.

Education

Level 2 Counselling Skills and understanding mental health

NCFE Cache
Bournemouth
2023.10 - 2024.01

GCSEs - English, Maths, Science

Tregonwell Academy
Bournemouth
2013.09 - 2014.06

AS Level 3 ICT

Tregonwell Academy
Bournemouth
2013.09 - 2014.06

Skills

  • Courteous demeanour
  • Customer complaint management
  • Team collaboration
  • Active listening
  • Empathy and compassion
  • Workload management

Affiliations

  • Psychology, neuroscience, rabbits, nature.

Timeline

Level 2 Counselling Skills and understanding mental health

NCFE Cache
2023.10 - 2024.01

Healthcare support worker

University hospitals Dorset
2022.02 - 2025.01

Customer care executive

NWM Solutions
2017.09 - 2018.04

Financial claims advisor

Rapid Reclaims
2016.08 - 2017.08

GCSEs - English, Maths, Science

Tregonwell Academy
2013.09 - 2014.06

AS Level 3 ICT

Tregonwell Academy
2013.09 - 2014.06
Tatiana De Luca