Rohey Mboob
Birmingham,West Midlands
Summary
Committed and hardworking Cashier with 7 years of experience processing transactions and assisting customers. Dedicated to answering customer questions and resolving issues. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues. Responsible Care Assistant enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Healthcare Support Worker
Nationwide Care Services
Birmingham, West Midlands
05.2023 - Current
- Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding to ensure patients feel comfortable.
- Observed and documented accurate recordings of patient observations including temperature, pulse blood pressure, oxygen saturation and respiratory rate, reporting significant findings.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained strict confidentiality of information regarding patients.
- Maintained general tidiness and cleanliness of clinical areas through disinfecting workspaces, restocking equipment stores to optimise efficiency.
Cashier
Roy Walsh
Birmingham, West Midlands
04.2016 - Current
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted customers entering store and responded promptly to customer needs.
Asda
N/A
Great Bridge Birmingham, West Midlands
10.2007 - 01.2011
- Educated customers on promotions, offers and special events to enhance product sales.
- Displayed and restocked merchandise by following brand guidelines.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped meet business needs by working extra shifts.
Education
Diploma of Higher Education - Health and Social Care
University of Wales Trinity Saint David Birmingham
Birmingham 05.2023 -
Level 1 - Childcare Level 1
Adult Learning
Birmingham 09.2012 - 07.2013
Skills
- Confidential record management
- Safeguarding policies
- Customer direction
- Complaint handling
- Cash handling policies
- Coin counting
- Care plan development
- Care management
- Patient safeguarding
Languages
English
Native
Timeline
Healthcare Support Worker
Nationwide Care Services
05.2023 - Current
Diploma of Higher Education - Health and Social Care
University of Wales Trinity Saint David Birmingham
05.2023 -
Cashier
Roy Walsh
04.2016 - Current
Level 1 - Childcare Level 1
Adult Learning
09.2012 - 07.2013
Asda
N/A
10.2007 - 01.2011
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