Oana Mihaela Mandache
Spalding,Lincolnshire
Summary
I am a friendly, adaptable, and highly motivated professional with a strong background in people-facing roles, supervision, and support. I bring over 10 years of combined experience in education and team leadership; I am now looking to transition into the travel industry. Passionate about travel, cultures, and delivering exceptional customer service, I thrive in dynamic environments and am eager to learn. Known for my attention to detail, problem-solving ability, and dedication to helping others, I aim to make travel planning stress-free and enjoyable for clients.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
SEMH Learning Practitioner
Springwell Alternative Academy
Spalding
04.2021 - 04.2025
- Developed and delivered personalised emotional and behavioural support to students with diverse and complex needs, often in high-stress situations.
- Built and fostered trusting relationships with individuals, supporting successful transitions and improving engagement.
- Worked collaboratively with multidisciplinary teams and demonstrated clear communication and conflict resolution skills.
- Regularly assessed student progress, maintained accurate records, and adjusted support plans.
- Adjusted intervention approaches based on data analysis results.
- Ensured adherence to the school's behavioural policy through regular monitoring and feedback sessions with staff members.
- Investigated incidents reported as bullying, maintaining a zero-tolerance approach towards such acts.
- Facilitated student behavioural assessments, resulting in targeted interventions.
- Promoted understanding of emotional regulation amongst students via social-emotional learning programmes.
- Responded calmly to manage crises and emergencies.
- Safeguarded student information with strict adherence to privacy and data security policies.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
Teaching Assistant
Springwell Alternative Academy
Spalding
09.2020 - 04.2021
- Offered assistance in planning and delivering tailored lessons to suit different learning styles.
- Supported individual learners by overcoming barriers, building confidence, demonstrating patience, and developing excellent interpersonal skills.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Participating in conducting assessments to determine students' understanding of subjects is important.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Provided one-on-one guidance to struggling students in order to improve their academic performance.
- Liaised between teachers and parents, maintaining open lines of communication.
- Facilitated active learning environments with engaging teaching aids and resources.
- Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
- Supervised students to adhere to health and safety requirements inside and outside classroom environments.
Supervisor/Team Leader
Flamingo Plants
Spalding
07.2019 - 07.2020
- Managed production lines and coordinated daily staff activities, ensuring efficiency and meeting strict deadlines.
- Delivered staff training and offered hands-on support, helping new employees transition smoothly.
- Maintained quality control and ensured compliance with documentation procedures, which are important skills for booking accuracy in travel.
- Resolved issues promptly and motivated my team members to maintain morale under pressure.
- Provided constructive feedback to staff for improved performance levels.
- Encouraged open dialogue amongst team members and promoted an inclusive work environment.
- Implemented company policies effectively and maintained high standards of service delivery.
- Monitored employee attendance records to maintain discipline within the team.
- Identified potential risks and mitigated them through proactive measures.
Production Supervisor
Nursery Fresh Plants Ltd
Spalding, UK
02.2011 - 06.2019
- Supervised and scheduled large teams in a busy, deadline-driven environment across different shifts.
- Communicated with suppliers, clients, and internal departments, developing diplomacy and multitasking skills.
- Responded quickly to client queries and delivery issues, using problem-solving and negotiation to maintain satisfaction.
- Introduced new processes to streamline workflow and improve efficiency.
- Set goals for team members, providing clear direction and improving overall output.
- Liaised with other department heads, facilitating smoother interdepartmental communication and collaboration.
- Handled unexpected problems swiftly, minimising disruption to the production schedule.
Education
NCFE CACHE Level 3 Diploma - Supporting Teaching and Learning
Skills and Education
09.2020 - 10.2022
Functional Skills level 2 - Mathematics
Skills And Education
09.2020 - 11.2021
Functional Skills level 2 - English
Boston College
09.2019 - 02.2020
Bachelor -
University of Agricultural Sciences And Veterinary Medicine
01.2002 - 01.2007
Skills
- Teamwork
- Independent work
- Decision making
- Problem solving
- Training
- Organizational skills
- Task prioritization
- Observation
- Attention to detail
- Conflict resolution
- Record keeping
Timeline
SEMH Learning Practitioner
Springwell Alternative Academy
04.2021 - 04.2025
Teaching Assistant
Springwell Alternative Academy
09.2020 - 04.2021
NCFE CACHE Level 3 Diploma - Supporting Teaching and Learning
Skills and Education
09.2020 - 10.2022
Functional Skills level 2 - Mathematics
Skills And Education
09.2020 - 11.2021
Functional Skills level 2 - English
Boston College
09.2019 - 02.2020
Supervisor/Team Leader
Flamingo Plants
07.2019 - 07.2020
Production Supervisor
Nursery Fresh Plants Ltd
02.2011 - 06.2019
Bachelor -
University of Agricultural Sciences And Veterinary Medicine
01.2002 - 01.2007
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