Caroline Smith
Crewe
Summary
Organized professional with over 7 years of experience in supporting students with special educational needs and 5 years as a healthcare assistant in the NHS. Demonstrated proficiency in data analysis and administration, consistently exceeding sales targets in outbound telesales within the banking sector. Strong problem-solving abilities and innovative thinking lead to improved work processes. Flexible team player with exceptional attention to detail and effective time management skills.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Teaching Assistant-Inclusive Learning Practitioner
Reaseheath College
Nantwich, Cheshire East
01.2019 - 03.2026
- Assisted hundreds of students with learning difficulties in achieving academic success through supportive initiatives.
Provided note-taking assignment assistance and wellbeing referrals to enhance student performance.
Conducted exam invigilation to support students during exams.
Healthcare Assistant
East Cheshire NHS trust
Northwich, Cheshire
12.2008 - 02.2014
- Enhanced patient health outcomes through tailored support in home care settings.
Achieved seamless collaboration with multi-agency teams to overcome obstacles.
Optimised stock control processes, ensuring efficient supply management.
Facilitated nutritional support for children with special needs, improving their overall care experience.
Delivered essential training on first aid and data protection, contributing to team competency.
Operations Manager
Abbey PLC (part of Santander)
Birmingham, West Midlands
06.2006 - 11.2006
- Led operations management for intermediaries for mortgages.
Supervised a team of 8-10 to excel in hitting mortgage and insurance targets.
Implemented strategic incentives to enhance team motivation.
Ensured strict adherence to banking policies and procedures.
Conducted in-depth analysis of sales figures and financial reports.
Operations Manager
HSBC (HFC Bank) in Birmingham
Birmingham, West Midlands
04.2001 - 04.2006
- Achieved four promotions through outstanding sales performance and customer engagement.
Elevated to Operations Manager role by consistently exceeding performance expectations.
Enhanced operational success through a proactive approach and commitment to continuous improvement. - Led teams to achieve business objectives on time and within budget constraints.
Mortgage Processor
Natwest plc in Birmingham
Birmingham, West Midlands
02.2001 - 04.2001
- Oversaw verification of mortgage application documentation to facilitate efficient processing of offers.
Ensured compliance with all regulatory requirements and company standards for documentation.
Championed accuracy and attention to detail in all aspects of mortgage applications.
Education
BA (Hons) - Politics & American Studies
Keele University
01.1997 - 01.2000
GCSEs - Maths and English
British High School, Germany
Germany 09.1992 - 06.1994
Skills
- Resilience - In my job at the college we have to be highly resilient as I deal with students who display difficult behaviour which is related to disability or a learning need I also help students t build resilience for themselves
- Communication - As a Practitioner at Reaseheath we have to effectively communicate with a wide range of individuals and students with disabilities and various learning needs and adaptability is essential for these students I also communicate with the wider college staff and teachers from many different departments
- Time management and organisation - I am a highly organised individual who has to manage my time effectively as we are timetabled to lessons and we have to multitask to ensure we support students and update systems with incidents that happen within lessons or outside of them
- Attention to detail is something that I pride myself on as I will always make sure my work is of a high standard such as termly student reports on progress
- Empathy - Working with Students at Reaseheath it is essential to deal with Students with empathy as they will discuss difficult situations they are experiencing with you
- IT proficient in Word and PowerPoint In my current job we use word regularly with students and PowerPoint and also introduce them to new assistive software to help them to overcome barriers to learning such as a reading pen or read aloud for exam questions
- Teamwork
- Adaptability and flexibility - At the college the work environment changes frequently such as systems or reports and I am happy to embrace change to work in the most efficient way for the employer
References
References available on request.
Training
- Regular mandatory training at Reaseheath College.
- Various courses with the NHS 2008-2014
- Commenced Management Development Course 2004 (HFC Bank)
- Compliance, DPA, & Money Laundering Training. 2001-2006 (HFC Bank)
- ABI Certificate in General Insurance 2001 (HFC Bank)
Timeline
Teaching Assistant-Inclusive Learning Practitioner
Reaseheath College
01.2019 - 03.2026
Healthcare Assistant
East Cheshire NHS trust
12.2008 - 02.2014
Operations Manager
Abbey PLC (part of Santander)
06.2006 - 11.2006
Operations Manager
HSBC (HFC Bank) in Birmingham
04.2001 - 04.2006
Mortgage Processor
Natwest plc in Birmingham
02.2001 - 04.2001
BA (Hons) - Politics & American Studies
Keele University
01.1997 - 01.2000
GCSEs - Maths and English
British High School, Germany
09.1992 - 06.1994